Customer Support Associate

3 weeks ago

Noida, India Premium Outsourcing Solution Full time

**Key Responsibilities**:
**Customer Assistance**: Respond promptly and professionally to customer inquiries, concerns, and requests via multiple communication channels. Provide accurate information, guidance, and solutions to resolve their issues effectively.

**Issue Resolution**: Investigate and troubleshoot customer problems, escalating complex issues to senior team members or relevant departments when necessary. Ensure a timely and satisfactory resolution for customers.

**Product Knowledge**: Develop a comprehensive understanding of the company's products, services, features, and policies to provide accurate and relevant information to customers.

**Documentation**: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions using appropriate systems or software. Generate reports and summaries as required.

**Communication**: Communicate effectively and empathetically with customers, demonstrating active listening skills and maintaining a positive, friendly, and professional demeanor at all times.

**Problem-Solving**: Analyze situations, identify underlying problems, and offer creative solutions to meet customer needs while adhering to company policies and procedures.

**Upselling and Cross-Selling**: Recognize opportunities to promote additional products or services that align with the customer's needs and preferences, contributing to revenue growth.

**Continuous Improvement**: Collaborate with the team to identify trends, recurring issues, or areas for improvement in processes or customer interactions. Provide feedback to contribute to enhancing the overall customer experience.

**Technical Support**: Provide basic technical assistance to customers, guiding them through troubleshooting procedures and escalating technical issues to appropriate technical teams.

**Customer Feedback**: Gather feedback from customers about their experiences, preferences, and suggestions, and communicate these insights to relevant departments to aid in product or service enhancements.

**Qualifications and Skills**:

- High school diploma or equivalent; a degree in a relevant field is a plus.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills, empathy, and a customer-centric approach.
- Problem-solving and critical-thinking abilities.
- Patience and resilience when dealing with challenging customer situations.
- Proficiency in using customer support software, CRM systems, and communication tools.
- Basic technical knowledge to troubleshoot and guide customers through common issues.
- Ability to work collaboratively in a team-oriented environment.
- Time management skills and the ability to handle multiple tasks simultaneously.
- Adaptability to changing processes, products, and technologies.
- Previous customer service or support experience is preferred.

FRESHERS AND EXPERIENCED BOTH CAN APPLY, ONLY FOR FEMALES

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- excellent english (preferred)

**Speak with the employer**
+91 9911727440

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