Client Servicing Executive

5 months ago

Greater Noida, India Ramyoz Solutions Full time

**Job Title: Client Servicing Executive/Manager**

**Overview**:
As a Client Servicing Executive/Manager, you will be the primary point of contact between the company and its clients. Your main responsibility is to build and maintain strong, long-lasting relationships with clients, ensuring their needs and expectations are met. You'll act as a liaison, communicating client requirements to internal teams and ensuring timely delivery of products or services.

**Responsibilities**:

- **Client Relationship Management**: Develop and nurture strong, trusting relationships with clients to understand their needs, preferences, and goals.
- **Client Needs Assessment**: Conduct thorough needs assessments to identify opportunities for upselling or cross-selling products or services to existing clients.
- **Project Coordination**: Coordinate with internal teams, such as sales, marketing, operations, and production, to ensure client projects are executed seamlessly and delivered on time.
- **Client Onboarding**: Facilitate the onboarding process for new clients, including gathering necessary information, setting expectations, and ensuring a smooth transition.
- **Issue Resolution**: Address any client concerns or issues promptly and effectively, working with internal teams to find solutions and prevent recurrence.
- **Account Management**: Manage client accounts, including contract renewals, billing, and invoicing processes.
- **Client Feedback Analysis**: Gather and analyze client feedback to identify areas for improvement and implement strategies to enhance client satisfaction and retention.
- **Market Research**: Stay informed about industry trends, market developments, and competitor activities to provide valuable insights and recommendations to clients.
- **Performance Tracking**: Monitor key performance indicators (KPIs) and metrics to measure client satisfaction, retention rates, and revenue growth.

**Requirements**:

- **Excellent Communication Skills**: Strong verbal and written communication skills to effectively interact with clients and internal teams.
- **Customer Focus**: A customer-centric mindset with a genuine desire to understand and meet clients' needs.
- **Negotiation Skills**: Ability to negotiate and influence clients to achieve mutually beneficial outcomes.
- **Problem-Solving Abilities**: Strong problem-solving skills to address client issues and find innovative solutions.
- **Organizational Skills**: Excellent organizational and multitasking abilities to manage multiple client accounts and projects simultaneously.
- **Attention to Detail**: Meticulous attention to detail to ensure accuracy in client communications and project execution.
- **Team Collaboration**: Ability to work collaboratively with cross-functional teams to achieve common goals.
- **Adaptability**: Flexibility to adapt to changing client needs, priorities, and deadlines.
- **Tech-Savviness**: Proficiency in using CRM software, project management tools, and other relevant technology platforms.
- **Experience**: Prior experience in client servicing, account management, sales, or related fields is preferred.

**Education**:
A bachelor's degree in business administration, marketing, communications, or a related field is typically required for this role.

**Bonus Skills**:

- **Industry Knowledge**: Familiarity with the industry or market sector in which the company operates.
- **Sales Skills**: Basic sales skills to identify opportunities for upselling or cross-selling to existing clients.
- **Presentation Skills**: Ability to create and deliver compelling presentations to clients.
- **Language Proficiency**: Proficiency in additional languages may be beneficial for servicing clients in diverse regions or markets.

**Profiles : Client servicing**

**Female only**

**WhatsApp chat/ mail most of time**

**salary : up to 25K**

**language : English**

**Experience : 1+ year**

**Working hours - 10 AM to 7 PM**

**Working Days - Monday to Saturday**

**Job Types**: Full-time, Permanent

Pay: ₹240,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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