Genesys Pure Clouderabad

Locations: Bangalore/Hyd

Operational Support

Must Have:
7 years of experience in an Oracle/Informatica environment with knowledge of views, packages,

stored procedures, functions, constraints, cursors, indexes, table partitions


7 years of experience with an ETL tool such as SSIS, Azure Data Factory or AWS Glue

Strong background in data warehouse, data management and data analytics

Monitor ETL production batch schedules to meet predefined SLA's

Resolve functional and system errors as identified by Business Partners

Coordinate activity between Business Units and EIS to drive open action items to closure

Work with other technical teams to resolve infrastructure related problems

Maintain a good relationship with other technology teams within client enterprise

Generate, Control, and Resolve incident tickets relating to Production batch and Data availability

issues

Serve as senior contact for production support issues and escalations

Enterprise L3 support to resolve production support issues in a timely manner

This is a hands-on, delivery focused role.

Attempt to isolate, reproduce, and resolve problems using available systems and tools, and

investigate potential workarounds for verified defects.

Participate in the creation of Knowledge Base articles, solutions, and other related support collateral.

To interface with Subject Matter Experts, where the problem cannot be resolved at a frontline

support level.

Good to have:
Excellent written and verbal communication skills

Detail oriented; Analytical with problem solving abilities

Schedule:

- Morning shift