Chargeback Associate Ii

2 weeks ago

Gurugram Haryana, India Jobs for Humanity Full time

**Company Description**

Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: FIS Global

**Job Description** Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
0%

GENERAL DUTIES & RESPONSIBILITIES
- Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing.
- Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations.
- Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants.
- Ensures compliance with federal and state regulations in resolving billing errors.
- Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes.
- When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
- Handles/resolves non-posted items, retrieval projects and authorization chargeback’s.
- Meets the standards of the job, such as quality standards and adherence to schedule.
- Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulations
- Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing
- Excellent customer service skills that build high levels of customer satisfaction
- Effective verbal and written communication skills
- Computer navigation and operation skills
- Detail-oriented with good organizational skills
- Ability to manage multiple tasks
- Ability to work both independently and in a team environment
- Ability to maintain confidentiality

FIS JOB LEVEL DESCRIPTION
Skill level support role, typically require general education (not a degree). Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level. Require banking/financial, dispute, or fraud experience to be able to perform the job. Follow procedures while making independent decisions by following associations and regulatory rules. Regulated process that requires analytical skills to review claims and ability to multi task. Demonstrate a strong attention to detail and the ability to work and make decisions independently.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Chargeback Associate Ii

    4 weeks ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute...

  • Senior Associate II, Network Services

    1 week ago

    gurugram, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Senior Associate II, Network Services

    4 weeks ago

    Gurugram, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Professor, Associate Professor and Assistant Professor(s) in the School of Computer Science and Engineering

    5 days ago

    Gurugram, India IILM University, Gurugram Full time

    IILM University Gurugram is a leading university and is strategically located in the corporate hub of Gurugram on the Golf Course road. School of Computer Science & Engineering is one of the leading schools at IILM University that runs the B. Tech in Computer Science & Engineering, specialization in AI/ML, Data Science & Big Data Analytics, Cloud Computing...

  • Professor, Associate Professor and Assistant Professor(s) in the School of Computer Science and Engineering

    4 days ago

    Gurugram, India IILM University, Gurugram Full time

    IILM University Gurugram is a leading university and is strategically located in the corporate hub of Gurugram on the Golf Course road. School of Computer Science & Engineering is one of the leading schools at IILM University that runs the B. Tech in Computer Science & Engineering, specialization in AI/ML, Data Science & Big Data Analytics, Cloud Computing...

  • Data Control Associate Ii

    4 weeks ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: **Privacy Statement** FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific...

  • Re-advertisement: Chief Human Resources Services,

    3 weeks ago

    haryana, India cinfo Full time

    To qualify as an advocate for every child you will have? Education: An Advanced University Degree in human resource management, business management, international relations, psychology or another related field is required. Experience and other qualifications: A minimum of ten years of increasingly responsible professional experience in...

  • Sde Ii, Utr, Last Mile

    4 weeks ago

    Gurugram, Haryana, India ADCI - Haryana Full time

    3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Amazon’s global fulfilment network enables any merchant in any of the...

  • Customer Service Associate Ii

    4 weeks ago

    Gurgaon District, Haryana, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Customer Service Associate Ii-consumer

    4 weeks ago

    Gurugram, Haryana, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global

  • Civil/structural Designer

    4 weeks ago

    Gurugram, Haryana, India McDermott Full time

    **Job Overview**: The Civil/Structural Designer provides solutions to problems in the Civil/Structural Design discipline without supervisory approval and will evaluate and select solutions from established operating procedures and/or scientific procedures. **Key Tasks and Responsibilities**: - Utilize design system to produce basic civil/structural design...

  • Senior Software Engineer II

    4 weeks ago

    gurugram, India LexisNexis Full time

    Software Engineer II Are you a Software Engineer looking for an innovative change? Do you enjoy working on complex projects? About the role This position performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in...

  • Associate Director II

    1 week ago

    Gurugram, India Aon Full time

    The Company Overview Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon India Insurance...

  • Admission Counsellor

    4 weeks ago

    Gurgaon South City II, Gurugram, Haryana, India Guides Learning Centres Full time

    **Job Title**: Admission Counsellor **Job Overview** Here at Guides Learning Centres, we are hiring an experienced Admissions Counsellor to help us keep growing. If you're dedicated and ambitious, Guides Learning Centres, is an excellent place to grow your career. **Responsibilities** - Effective Counselling of Learners/Clients about our...

  • Admission Counsellor

    4 weeks ago

    Gurgaon South City II, Gurugram, Haryana, India Guides Learning Centres Full time

    **Job Title**: Admission Counsellor **Job Overview** Here at Guides Learning Centres, we are hiring an experienced Admissions Counsellor to help us keep growing. If you're dedicated and ambitious, Guides Learning Centres, is an excellent place to grow your career. **Responsibilities** - Effective Counselling of Learners/Clients about our...

  • Associate Technical Services Engineer II

    4 weeks ago

    gurugram, India MongoDB Full time

    About the team MongoDB Technical Services Engineers use their outstanding problem-solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as...

  • Associate Technical Services Engineer II

    4 weeks ago

    Gurugram, India MongoDB Full time

    About the team MongoDB Technical Services Engineers use their outstanding problem-solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as...

  • Inp - Customer Service Associate Ii-consumer

    4 weeks ago

    Gurgaon District, Haryana, India Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Analyst (Gujarati Language)

    4 weeks ago

    Gurugram, India T&N Business Services Pvt ltd Full time

    Analyst (Gujarati Language)Designation- Analyst II Gujarati LangLocation- GurgaonRoles & Responsibilities:To create structured search features, products and escalate issues as appropriate.Organize vertical products that are ready for launch in regular cycles under critical deadlines with the highest launch approval standards. End to end support from...

  • Analyst (Gujarati Language)

    3 weeks ago

    gurugram, India T&N Business Services Pvt ltd Full time

    Analyst (Gujarati Language) Designation- Analyst II Gujarati Lang Location - Gurgaon Roles & Responsibilities: To create structured search features, products and escalate issues as appropriate. Organize vertical products that are ready for launch in regular cycles under critical deadlines with the highest launch approval standards.  End to end support from...