Customer Support Associate
3 weeks ago
**Role Information**
**Senior Process Executive**
**Position Summary**
Provide advance level technical support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling
Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.
Supports the SME in identifying and developing training needs and contents, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys.
Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
**Required skill seT: General Knowledge & Skills**
- Good analytical ability and excellent communication skills
- An eye for detail to determine the root cause of an issue, to identify methods to avoid repeat contacts
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Displays superb customer service skills and capabilitieS
**Job duties and responsibilities**
Transition Coordination - Process definition & documentation
Process & SLA Compliance
Customer Interaction - Escalation management
Identify Process Re-engineering/transformational opportunities and participate in the initiatives
Provide support to SME in engagement activities like training, logistics, acting as SPOC, etc.
**Education and other requirement**
Minimum experience of 1 year in any Field
Graduate
Good communication
Willingness to work in rotational shifts
**Job Types**: Full-time, Permanent
**Salary**: ₹10,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- any: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Ability to Commute:
- Hinjewadi, Pune, Maharashtra (required)
Ability to Relocate:
- Hinjewadi, Pune, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9216674662
-
Customer Support Associate
4 weeks ago
Hinjewadi, Pune, Maharashtra, India Tech Mahindra Full timeInternational Voice process !!!! Profile : - **Customer Support Associate / Senior Associate** Roles and Responsibilities This is a customer service profile where in you will be responsible to receive calls from the customers regarding some basic queries & you will be responsible to resolve the issues over call - Any Graduate & Under-Graduate can apply. -...
-
Customer Service Associate bengali Process
1 month ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...
-
Customer Service Associate
4 weeks ago
Hinjewadi, Pune, Maharashtra, India IFA Consulting services Full time**We are hiring for an international Voice process.** Job Location : Hinjewadi - Pune Designation : Associate Customer Support Process : Tech / Non Tech Voice Experience Required : Minimum 1 Year from any international customer support domain Shifts : Rotational, 5 Days Working Education : +2 or above Skills : Excellent Spoken English Skills RoleNon...
-
Customer Support Associate
1 month ago
Pune, Maharashtra, India Talenta Manpower Services Full time_Greetings!!_ Hiring Customer Support Associate for our MNC client. Looking for UG with 6 months of BPO experience. Graduate freshers. Salary-up-to - 3LPA Shifts: Rotational Location: Pune Looking for immediate joiners only. **Contact Person - HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹300,000.00 per year Schedule: - Rotational shift
-
Customer Support Associate
1 month ago
Pune, Maharashtra, India Talenta Manpower Services Full time_Greetings!!_ Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate with minimum 1 year of international voice experience. One year of international voice experience is mandatory. Salary-up-to - 5LPA - Shifts: Rotational Location: Pune Looking for immediate joiners only. **Contact Person - HR Alfiya: 8308769531 **Salary**:...
-
Customer Support Associate
1 month ago
Pune, Maharashtra, India Talenta Manpower Services Full time_Greetings!!_ Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate with minimum 1 year of international voice experience. One year of international voice experience is mandatory. Salary-up-to - 4.5LPA- (30-32k in hand) Shifts: Rotational Location: Yerwada Looking for immediate joiners only. **Contact Person - HR Alfiya: ...
-
Customer Support Executive
4 weeks ago
Hinjewadi, Pune, Maharashtra, India Nexus Consulting Solutions Full time_**Customer Support Associate**_ - **US Telecom Industry-US Voice Process**_ - 1 year experience in US Voice Process mandatory - Location-Pune - Education-Graduate/ Undergraduate - Salary - 4 LPA-4.8 LPA - Incentives - 20- 40k - Overtime Bonus - 6000-7000 rupees - 2 way cab facilities (whole Pune) - US Shift **Interview Rounds: - ** **1) HR Round** **2)...
-
Customer Care Executive- Telecom Process
4 weeks ago
Pune, Maharashtra, India Aegis Customer Support Services Private Limited Full time**Job description-**: Designation - Customer Service Associate (Telecommunication) Qualification - Undergraduate/Graduate Basic Computer Knowledge Experience - Fresher Language known - Hindi / Marathi /English (Basic) Working Days - 6 Days Working Shift timing - Weekly Rotational (6:00 Morning to 12:00pm Midnight) Any 9 Hours Shift Kindly Note there...
-
Customer Support Associate Voice
4 weeks ago
Hinjewadi, Pune, Maharashtra, India Genesis HR Services Full timePosition: Customer Support Executive Experience: Any graduate Minimum 1 year of exp in any field (Any Bpo/ Non Bpo exp) CTC: ₹3.75 LPA + allowances Work Schedule: 5 days a week, 2 days off (Rotational) Shifts: 24*7 (Rotational) Work From Office (WFO) Location: Pune, Hinjewadi 2-way cab Immediate Joiners only!! Excellent communication required...
-
Customer Support Associate Voice
4 weeks ago
Hinjewadi, Pune, Maharashtra, India Genesis HR Services Full timePosition: Customer Support Executive Experience: Any graduate Minimum 1 year of exp in any field (Any Bpo/ Non Bpo exp) CTC: ₹3.75 LPA + allowances Work Schedule: 5 days a week, 2 days off (Rotational) Shifts: 24*7 (Rotational) Work From Office (WFO) Location: Pune, Hinjewadi 2-way cab Immediate Joiners only!! Excellent communication required...
-
Customer Support Associate
2 weeks ago
Pune District, Maharashtra, India Talenta Manpower Services Full time_Greetings!!_ Hiring Customer Support Associate for our MNC client. Looking for UG/Graduate with minimum 1 year of international voice experience. One year of international voice experience is mandatory. Salary-up-to - 4.2LPA- (27k in hand) Shifts: Rotational Location: Yerwada Looking for immediate joiners only. **Contact Person - HR Alfiya:...
-
Customer Support Associate
2 weeks ago
Pune District, Maharashtra, India Talenta Manpower Services Full time_Greetings!!_ Hiring Customer Support Associate for our MNC client. Looking for: - UG with minimum 6 months of experience - Graduate freshers - Excellent communication skills - Should be okay with night shifts Salary-up-to - 2.80LPA Shifts: US Location: Hinjewadi, Pune Looking for immediate joiners only. **Contact Person - HR Maaz - 9373568988/ HR...
-
Customer Support Associate
4 weeks ago
Viman Nagar, Pune, Maharashtra, India Uni Seoul Full time**Job description** **Position**: Customer Support Associate **Key role**: **Customer Support Associate **must be able to quickly assess the situation at hand and determine the best course of action to take. They may need to research product details or company policies in order to provide accurate information and resolve any...
-
Customer Support Associate
4 weeks ago
Pune, India Talenta Manpower Services Full timeHiring Customer Support Associate for our MNC client. Looking for UG/Graduate with minimum 1year of experience into international voice process. Salary-up-to - 5.50LPA Shifts: Rotational Location: Pune *IMMEDIATE JOINERS ONLY* Contact HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹550,000.00 per year Schedule: - Rotational shift **Speak with...
-
Customer Support Associate
4 weeks ago
Pune, India Talenta Manpower Services Full timeHiring Customer Support Associate for our MNC client. Looking for UG/Graduate with minimum 1year of experience into international voice process. Salary-up-to - 5.50LPA Shifts: Rotational Location: Pune *IMMEDIATE JOINERS ONLY* Contact HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹450,000.00 per year Schedule: - Rotational shift **Speak with...
-
Customer Support Associate
4 weeks ago
Pune, India Talenta Manpower Services Full timeHiring Customer Support Associate for our MNC client. Looking for UG/Graduate freshers or minimum 1year of experience into international voice process. Salary-up-to - 6LPA Shifts: Rotational Location: Magarpatta, Pune WORK FROM OFFICE *NOTICE PERIOD- 0-15DAYS ONLY* Contact HR Alfiya: 8308769531 **Salary**: ₹200,000.00 - ₹600,000.00 per...
-
Customer Support Associate
3 days ago
Pune, India Growinity Solutions Full time**Job Role : Customer Support Associate (International Voice Process)** **Hiring Zone: Pune** **Salary**_**: - **_**Upto 4 LPA + Incentives (60k)** **Cab Facility (Pick up and drop)** **Requirements**: **Min Qualification: Graduate** **Min. 18 months of work experience in customer support** **Looking for an Immediate Joiners** **Comfortable with UK...
-
Customer Support Associate
1 month ago
Pune, India Talenta Manpower Services Full timeHiring Customer Support Associate for our MNC client. International Chat Process. Minimum 1 year of International Chat experience can apply. Salary up-to - 27k in hand. Shifts - Rotational Location - Hinjewadi LOOKING FOR IMMEDIATE JOINERS ONLY - 8411922446/ HR Alfiya: 8308769531 **Salary**: ₹18,000.00 - ₹27,000.00 per month **Benefits**: -...
-
Customer Support Associate
1 month ago
Pune, India DBS Mintek Private Limited Full timeRequired Customer Support Associates ( Telecallers for BPO ) Marathi & Hindi Language Day Shift Perks and Benefits **Job Types**: Full-time, Fresher Pay: ₹10,000.00 - ₹13,000.00 per month **Benefits**: - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus - Quarterly...
-
Customer Support Associate
2 weeks ago
Pimpri-Chinchwad, Maharashtra, India Thinkitive Technologies Private Limited Full timeProvide accurate records approximately products, services, and corporation rules to clients. - Assist customers in troubleshooting technical issues and resolving court cases effectively. - Ensure timely and courteous verbal exchanges with customers to hold a fine relationship. - Bachelor’s degree or equivalent experience in an associated field. - Prior...