Associate Iii

18 hours ago

Thiruvananthapuram, India UST Full time

Role Proficiency:
Resolve L1 Incident and service requests within agreed SLA

Outcomes:
1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform alert analysis for driving incident reduction5) Resolve L1 incidents and service requests

Measures of Outcomes:
1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets - OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by alert analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed

Outputs Expected:
Monitoring:

- Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere.
- Repetitive alert analysis for finding high ticket generating Cis. Adhere to ITIL best practices

Runbook Reference/Change:

- Follow runbook for troubleshooting
record troubleshooting steps and provide inputs for runbook changes.

Escalation/Elevation/Routing of tickets:

- Escalate within organization/customer peer in case of resolution delay.
- Understand OLA between delivery layers (L1
L2
L3 etc)
adhere to OLA
route the tickets to relevant queue
initiate intimation respective teams/customer based on defiled process.

Tickets Backlog/Resolution:

- Follow up on tickets based on agreed timelines
manage ticket backlogs/last activity as per defined process.
- Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure.

Collaboration:

- Collaborate with different towers of delivery for ticket resolution (within SLA)
document learnings for self-reference.
- Close/resole L1 tickets with help from respective tower.
- Actively participate in team/organization-wide initiatives.

Installation:

- Install software software/tools and patches

Stakeholder Management:

- Lead the customer and vendor calls.
- Organize meetings with different stake holders. Participate in RCA meetings.

Process Adherence:

- Thorough understanding of organization and customer defined process.
- Consult with mentor when in doubt.
- Adherence to defined processes.
- Adhere to organization’ s policies and business conduct.

Training:

- On time completion of all mandatory training requirements of organization and customer.
- Provide On floor training and one-on-one mentorship for new joiners.

Performance Management:

- Update FAST Goals in NorthStar
track
report and seek continues feedback from peers and manager.
- Set goals and provide feedback for mentees.
- Assist new team members to understand the customer environment.

Skill Examples:
Knowledge Examples:
1) Fair understanding of customer infrastructure ability to co-relate failures

Additional Comments:
Job brief The Threat and Vulnerability Management team is responsible for identifying, tracking, and communicating threats and vulnerabilities that may impact the IT infrastructure. A vulnerability analyst detects weaknesses in networks and software and then takes measures to correct and strengthen security within the system. The role of vulnerability management team is to triage vulnerabilities by relevance and criticality to the organization. The vulnerability management analyst will then identify mitigations for those vulnerabilities and advise on implementing and must work closely with the stakeholders until the remediation is completed. Responsibilities - Determined and suggested hardware and software specific to the system and customized as per the requirements - Vulnerability remediations to all middleware technologies like Tomcat, apache, java. - Install/configure/code using puppet, ansible configuration management tools. - Used Devops tools like nexus, gitlab/github, Jenkins, puppet or ansible - Extensive knowledge on Shell Scripting for automating and reducing regular day to day activities - Developed build and deployment scripts using ANT and MAVEN as build tools in Jenkins or Gitlab CI - Responsible for defining, maintaining, implementing and optimizing the architecture and processes of the Middleware product and platforms required for Migrations,Upgrades, to meet business goals and objectives. - Support teamwork through effective leadership and Capable of taking strategic decisions - Incorporate stakeholder requirements into solutions and solutions architecture - Relationship establishment with key stakeholders and representation at relevant forums (Specialist on the Middleware technology stack end to end) - Document and

  • Associate Iii

    2 weeks ago

    Thiruvananthapuram, Kerala, India UST Global Full time

    3 - 5 Years- 15 Openings- Trivandrum**Role description**: Role Proficiency: A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and...

  • Associate Iii

    5 days ago

    Thiruvananthapuram, Kerala, India UST Global Full time

    3 - 5 Years - 1 Opening - Trivandrum **Role description**: Role Proficiency: A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and...

  • Associate Iii

    2 weeks ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...

  • Associate Iii

    3 weeks ago

    Thiruvananthapuram, Kerala, India UST Full time

    JOB DESCRIPTION Data EngineerRESPONSIBILITIES TASKS Work with Technical Leads and Architects to analyse solutions Translate complex business requirements into tangible data requirements through collaborative work with both business and technical subject matter experts Develop modify data models with an eye towards high performance scalability ...

  • Associate Iii

    4 weeks ago

    Thiruvananthapuram, Kerala, India UST Global Full time

    3 - 5 Years - 1 Opening - Trivandrum **Role description**: Role Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin...

  • Associate Iii

    2 weeks ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Independently interprets data and analyses results using statistical techniques Outcomes: - Independently Mine and acquire data from primary and secondary sources and reorganize the data in a format that can be easily read by either a machine or a person; generating insights and helping clients make better decisions. - Develop reports and...

  • Associate Iii

    6 days ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Experience in audit preparation with the ability to review information in ERP; skill in preparing schedules for review is a must. Perform accounting duties within a defined scope under moderate supervision. Implement various Finance initiatives and actions per given guidelines. Part of a team and an individual contributor to a...

  • Associate Iii

    5 days ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Perform tasks supporting one or more verticals / functions and provide high quality administrative assistance. Identify discuss and initiate new processes in consultation with team leads. Provides Executive assistance to CXO Outcomes: - Part of a team and an individual contributor to Corporate Services works under supervision. - Gather...

  • Associate Iii

    5 days ago

    Thiruvananthapuram, India UST Global Full time

    Role Proficiency: Experience in audit preparation with the ability to review information in ERP; skill in preparing schedules for review is a must. Perform accounting duties within a defined scope under moderate supervision. Implement various Finance initiatives and actions per given guidelines. Part of a team and an individual contributor to a...

  • Associate Iii

    6 days ago

    Thiruvananthapuram, India UST Global Full time

    Role Proficiency: Provide helpdesk support for all customer roll outs. Assign tasks guiding juniors on daily tasks under supervision from Leads and Managers. Outcomes: - Configure and test the product with directions from the lead for product development; through implementation and release. - Ensure on time delivery and support to meet client requirements...

  • Associate Iii

    18 hours ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Independently interprets data and analyses results using statistical techniques Outcomes: - Independently Mine and acquire data from primary and secondary sources and reorganize the data in a format that can be easily read by either a machine or a person; generating insights and helping clients make better decisions. - Develop reports and...

  • Senior Analyst-US Accounting

    3 weeks ago

    Thiruvananthapuram, India Mantras2Success.com Full time

    Designation: Senior Analyst ( II/III )- US AccountingLocation: Ahmedabad & Thiruvananthapuram (Open to relocating? Apply now and join our dynamic team)Experience Range: 2+yearsSalary Range: UPTO 8 LPAJob DescriptionCoordination with vendors with respect to payments, refunds, and vendor reconciliations.Supplier reconciliation portalCoordination with the...

  • Senior Analyst-US Accounting

    3 weeks ago

    Thiruvananthapuram, India Mantras2Success.com Full time

    Designation: Senior Analyst ( II/III )- US AccountingLocation: Ahmedabad & Thiruvananthapuram (Open to relocating? Apply now and join our dynamic team)Experience Range: 2+yearsSalary Range: UPTO 8 LPAJob DescriptionCoordination with vendors with respect to payments, refunds, and vendor reconciliations.Supplier reconciliation portalCoordination with the...

  • Senior Analyst-US Accounting

    3 weeks ago

    Thiruvananthapuram, India Mantras2Success.com Full time

    Designation: Senior Analyst ( II/III )- US Accounting Location: Ahmedabad & Thiruvananthapuram (Open to relocating? Apply now and join our dynamic team) Experience Range: 2+years Salary Range: UPTO 8 LPA Job Description Coordination with vendors with respect to payments, refunds, and vendor reconciliations. Supplier reconciliation portal Coordination with...

  • Senior Analyst-US Accounting

    3 weeks ago

    Thiruvananthapuram, India Mantras2Success.com Full time

    Designation: Senior Analyst ( II/III )- US Accounting Location: Ahmedabad & Thiruvananthapuram (Open to relocating? Apply now and join our dynamic team) Experience Range: 2+years Salary Range: UPTO 8 LPA Job Description Coordination with vendors with respect to payments, refunds, and vendor reconciliations. Supplier reconciliation portal Coordination with...

  • Senior Analyst-US Accounting

    5 days ago

    Thiruvananthapuram, Kerala, India Mantras2Success Full time

    Designation: Senior Analyst ( II/III )- US Accounting Location: Ahmedabad & Thiruvananthapuram (Open to relocating? Apply now and join our dynamic team) Experience Range: 2+years Salary Range: UPTO 8 LPA Job Description Coordination with vendors with respect to payments, refunds, and vendor reconciliations. Supplier reconciliation portal Coordination with...

  • Associate Iii

    6 days ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in...

  • Associate Iii

    6 days ago

    Thiruvananthapuram, India UST Global Full time

    1. Junior Java resource: 3- 5 years of experience Skills set: Mandatory: - Spring boot - REST API exposure - Database - MySQL Good to have : - Exposure to AWS, Azure or any cloud. Cloud DevOps /Cloud Programming knowledge

  • Senior Analyst-US Accounting

    3 weeks ago

    Thiruvananthapuram, India Mantras2Success.com Full time

    Designation: Senior Analyst (II/III)- US AccountingLocation: Ahmedabad & Thiruvananthapuram (Open to relocating? Apply now and join our dynamic team)Experience Range: 2+yearsSalary Range: UPTO 8 LPAJob Description- Coordination with vendors with respect to payments, refunds, and vendor reconciliations.- Supplier reconciliation portal- Coordination with the...

  • Senior Analyst-US Accounting

    3 weeks ago

    Thiruvananthapuram, India Mantras2Success.com Full time

    Designation: Senior Analyst (II/III)- US AccountingLocation: Ahmedabad & Thiruvananthapuram (Open to relocating? Apply now and join our dynamic team)Experience Range: 2+yearsSalary Range: UPTO 8 LPAJob Description- Coordination with vendors with respect to payments, refunds, and vendor reconciliations.- Supplier reconciliation portal- Coordination with the...