Csr Executive

3 weeks ago

New Delhi, India NISG (National Institute for Smart Government) Full time

From 1 to 4 year(s) of experience

₹ Not Disclosed by Recruiter
- New Delhi

**Roles and Responsibilities**

**Department - Ministry of Corporate Affairs (MCA)**

**Job Objective**:
The key objective of this position is to provide support and resolution to the various Stakeholders of MCA, National CSR Exchange Portal, Compliance Monitoring System and CDM Data Dissemination.

**Responsibilities**:
The CSR Executive shall report to the Helpdesk supervisor - with the following responsibilities:

- Provide Support and resolution to various stakeholders.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Follow-up and update end users’ status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Assist system and data analysis team in all Data Quality Management activities.
- Data Validation and Verification

**Education**:

- Graduate

**Skills & Experience**:

- A genuine desire to help customers resolve issues.
- Experience working with both small and large business clients.
- Unwavering commitment to quality of customer experience.
- Excellent written and verbal communication.
- The ability to work autonomously within a senior role.
- Strong (English) written and oral communication skills.
- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_IT Services & Consulting
- Functional Area_Other
- Role Category_Other
- Employment Type:_Full Time, Temporary/Contractual
- Key Skills
- Compliance Monitoring SystemHelp desk

Education
- UG:_B.Tech/B.E. in Any Specialization
- PG:_CA in Any Specialization,CS in Any Specialization

**Company Profile**:
National Institute for Smart Government (NISG)
- Company Info
- Contact Company:_National Institute for Smart Government (NISG)

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