Public Affairs-support Services-public Affairs

4 weeks ago


Mumbai, India Kotak Mahindra Full time

**JOB ROLE:
- Ensuring delivery of quality service to clients
- Ensuring all customer queries are attended to and resolved within the prescribed TAT
- Ensuring strict adherence to process, audit and regulatory requirements.
- Active interaction/liasioning with other support teams like Branches; RPC; Product, Ops; LCC; IT etc. to speed up customer requests
- Relationship building with both external and internal stakeholders

**JOB REQUIREMENT**:

- Graduate with minimum 2-3 years of experience
- Knowledge of Banking operations
- Should be familiar with Finacle, Dot Net and SIEBEL
- Advance knowledge of Excel, Word & PPT
- Ability to work under pressure in a dynamic environment
- Good communication abilities
- Customer service oriented



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