Customer Support Executive

3 months ago

JP Nagar Bengaluru Karnataka, India VMEDO Full time

**Key Responsibilities**:
1. **Customer Interaction**:

- Handle inbound calls from customers needing ambulance services.
- Provide detailed information about the services offered, including emergency and non-emergency transport options.
- Address customer inquiries, concerns, and complaints efficiently and professionally.

2. **Service Coordination**:

- Schedule and dispatch ambulance services based on customer needs and availability.
- Coordinate with medical staff, drivers, and other team members to ensure timely and effective service delivery.
- Monitor the status of ongoing transports and update customers as necessary.

3. **Emergency Response**:

- Respond promptly to emergency requests, ensuring that accurate and complete information is gathered and communicated to the dispatch team.
- Maintain a calm and reassuring presence on calls with individuals in distress.

4. **Quality Assurance**:

- Participate in training and development programs to stay current with industry best practices and company policies.
- Contribute to continuous improvement initiatives to enhance service quality and customer experience.

**Qualifications**:

- **Education**: 12th/PUC/Diploma/Graduate
- **Experience**: Previous experience in customer service, call center operations, or healthcare support roles is highly desirable.
- **Skills**:Good communication skills in Kannada, English, Hindi and other south India language
Basic Computer Knowledge
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to remain calm and composed under pressure.
- Proficiency with customer relationship management (CRM) software and other relevant technology.
- Strong organizational skills and attention to detail.

**Personal Attributes**:

- Empathetic and patient, with a strong desire to help others.
- Reliable and punctual, with a strong work ethic.
- Ability to work independently and as part of a team.
- Flexible and adaptable to changing situations and priorities.

**Working Conditions**:

- The position involves working in a call center environment.
- May require working in shifts, including nights.
- Exposure to high-stress situations, especially during emergency calls.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A supportive and collaborative work environment.

**Job Types**: Full-time, Permanent

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Kannada (preferred)

Work Location: In person

Expected Start Date: 20/09/2024

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