Content Designer

6 months ago

Bengaluru Karnataka, India IBM Full time

Introduction

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on

Your Role and Responsibilities

We’re looking for a Content Designer to join our team and play a key role in shaping the content strategy for our IBM Software Defined Storage products. In this role, you’ll partner with UX designers, researchers, product managers, product engineering, and product marketers to plan and create content, continually improve it, and evolve IBM’s voice and content standards. We're seeking someone with a strong technical writing background and experience collaborating with UX Designers to create intuitive, high-quality, user-centered content.

As a Content Designer you will be responsible for:

- Producing user-centric content assets that are accurate, intuitive, timely, high-quality, relevant to the audience, easily understood, optimised for search engines and to style.
- Example of content assets: User Interface (UI) copy, video tutorials, user manuals, how-to guides, FAQs and so on.
- Producing content that is structured and formatted in a way that is easily discoverable by AI algorithms
- Participating in user research and usability testing to gather feedback and improve content and UX design.
- Creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey
- Analyzing content performance and making recommendations for improvement.
- Staying up-to-date with industry trends and best practices in technical writing and content design
- Actively participate in special projects focused on accomplishing the teams' objectives and key results

**Benefits**:
As a valued Opportunity to design a wide variety of content, including knowledge articles, videos, infographics, and more.
- Participate in voluntary activities that contribute to IBMs mission and vision
- Be part of a diverse and inclusive workforce
- Work with a team of passionate and talented multi-functional professionals to create amazing content. Work with some of the leading storage technologies in the world and help them tell their story.

Required Technical and Professional Expertise

What you will bring to IBM
- Minimum 5+ years of experience in Content Design domain.
- A growth-mindset: continue to learn and develop your skills and competencies
- An expert grasp of technical writing, preferably in the software industry., for different digital channels, platforms and a wide range of users.
- Strong attention to detail and excellent communication skills.
- Passion to create simple intuitive user focused content experience for our users. Craft content that solves users' problems.
- Ability to work independently, collaborate with stakeholders and meet project milestones
- Foundational understanding of UX design concepts including user research
- Experience working in an Agile environment. The role requires you to attends planning meetings, regular update meetings and retros work in an evolving environment and use an iterative and flexible approach to enable continuous delivery.
- Familiarity with SEO best practices
- Knowledge of DITA, AEM, and structured authoring is a plus.

Preferred Technical and Professional Expertise
- None

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do

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