Content Designer

4 months ago


Bengaluru Karnataka, India IBM Full time

Introduction

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on

Your Role and Responsibilities

As a content designer, you will work alongside your team documenting new features for existing services, improving existing documentation, and managing feedback loops with customers. As an IBM Cloud content designer, you own your content and are responsible for delivering documentation that helps our customers successfully implement IBM Cloud services. You will collaborate with designers, SMEs, and product managers to understand our customers’ needs and work closely with our software engineers to understand the services. You will also work with other content designers and content strategists to improve your writing and grow professionally.

**Responsibilities**:

- Deliver accurate customer-facing content on time and with high quality. This might include embedded assistance, documentation, blog posts, videos, tutorials, or API/SDK/CLI/Terraform reference docs. Work closely with development, design, marketing, and product management supporting the design and delivery of new features

Required Technical and Professional Expertise
- Minimum 8 to 14 years of experience in content design domain
- Proficient writing skills; even stronger research skills
- Capable to synthesize information from a multitude of resources and pull all relevant information together into a comprehensive deliverable.
- Solid knowledge of writing embedded user assistance
- Working knowledge of markup languages, such as DITA or XML, or in Markdown
- Experience in creating topic-based information that meets audience requirements
- Knowledge of Agile or continuous delivery development environment
- Knowledge of version control or CMS systems, or Git
- Ability to work independently, while maintaining an extremely strong sense of responsibility and commitment to teamwork English: Fluent

Preferred Technical and Professional Expertise
- Knowledge of cloud concepts and technologies
- Experience creating conversational style writing
- Knowledge of Markdown, HTML 5
- Knowledge of GitHub
- Experience documenting APIs, SDKs, CLIs
- Basic programming experience in any of the following languages: Java, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?


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