Dispatcher/customer Service

1 month ago


Rewari, India Ambica Bath & Style Rewari Full time

**Overview**:
As a Dispatch Associate at [AMBICA BATH & STYLE EXPERIENCE CENTRE], you will play a crucial role in ensuring the smooth and efficient operation of our distribution process. You will be responsible for coordinating the timely dispatch of sanitary and tile products to our customers while upholding the highest standards of quality and customer service.

**Responsibilities**:
1. **Order Processing**: Receive, prioritize, and process customer orders accurately and efficiently.

2. **Inventory Management**: Monitor inventory levels and coordinate with the warehouse team to ensure adequate stock availability for dispatch.

3. **Dispatch Coordination**: Schedule and coordinate the dispatch of orders to customers, ensuring on-time delivery and adherence to delivery schedules.

4. **Documentation**: Prepare shipping documents, including invoices, packing lists, and delivery notes, ensuring accuracy and compliance with regulatory requirements.

5. **Quality Assurance**: Conduct quality checks on outgoing orders to ensure accuracy and completeness before dispatch.

6. **Customer Service**: Communicate with customers regarding order status, delivery schedules, and any potential delays, providing exceptional customer service at all times.

7. **Vehicle Coordination**: Coordinate the allocation of delivery vehicles and drivers, ensuring optimal route planning and efficient utilization of resources.

8. **Health and Safety**: Adhere to all health and safety protocols and procedures to maintain a safe working environment for yourself and others.

9. **Problem Solving**: Address any issues or concerns related to dispatch operations promptly and effectively, finding solutions to minimize disruptions.

10. **Continuous Improvement**: Identify opportunities for process optimization and efficiency improvements within the dispatch function, contributing to the overall enhancement of warehouse operations.

**Qualifications**:

- High school diploma or equivalent; additional education or training in logistics or supply chain management is a plus.
- Proven experience in dispatching, logistics, or warehouse operations, preferably in the sanitary or tile industry.
- Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Attention to detail and accuracy in handling documentation and order processing.
- Ability to work collaboratively as part of a team while also capable of working independently with mínimal supervision.
- Flexibility to work extended hours or weekends as required to meet business needs.
- Valid driver's license and a clean driving record may be required depending on job duties.

Join our team at [Ambica Bath & Style Experience Centre] and be a key player in delivering quality products and exceptional service to our customers.

Pay: ₹13,534.79 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Application Deadline: 30/04/2024


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