Infrastructure Administrator

3 weeks ago

Bengaluru, India Consilio LLC Full time

Overview:
Global Enterprise Organization seeking fulltime
**Infrastructure Administrator** in Bangalore, India. The Administrator is responsible for administering the infrastructure, handling ticket management, and maintaining the operations of the technical infrastructure of the organization.

**Responsibilities**:

- Responsible for supporting the company’s Windows and Linux servers, Active Directory, Office 365, VMware virtual environment, and storage infrastructure.
- Ticket management and end to end ownership of tickets.
- Work closely with the other Infrastructure teams to improve SLAs, ticket resolution times, and gain knowledge of the company’s systems.
- Handle daily support for all areas of Infrastructure.
- Change request implementation for standard\common changes.
- Creation of new virtual machines, groups, user accounts.
- Monitor and handle access control to internal systems.
- Remediating security vulnerabilities and other findings as necessary.
- Monitor the ticket queue to ensure SLAs are met.
- Assist as necessary with any other assigned duties that may arise.

Qualifications:

- BA/BS degree in Computer Science, Mathematics, Engineering or equivalent degree/experience.
- 2 years of IT administration.
- Demonstrated understanding of complex problem-solving techniques dealing with infrastructure support.
- Experience with some of the following areas / concepts:

- Windows Server and Linux operating systems
- Active Directory (maintenance, group policy, permissions)
- VM server creation
- Enterprise storage systems
- Physical server class hardware
- Data center operations
- Some level of experience using a ticketing tool. ManageEngine ServiceDesk experience is a plus.
- System monitoring and administration tool sets - VCenter, ADUC, storage management tools, etc.
- An understanding of networking and administration.
- Basic understanding of DNS.
- Used some security tools and software - anti-virus, anti-malware, patch management.
- Creating\deleting accounts in Microsoft Office 365.
- Some experience with Active Directory and/ or Azure Active Directory.

**Other Skills**
- Industry recognized certifications (Microsoft, Cisco, CompTIA, etc) highly desirable.
- Experience with BitDefender antivirus and ManageEngine Patch manager.
- Hands on experience with automation suites (vRealize, Ansible, BMC, etc).
- Reasonable level of experience with automation and/or scripting.
- A strong desire to make a difference.
- Able to set objectives, meet deadlines and work under pressure in a fast moving business.
- Excellent interpersonal and communication skills.
- Has broad perspective and understanding of business and trends in the market place; is current on business and industry trends.
- Has a holistic approach to business; understands his/her own area of expertise and how it applies to the good of the group/business.
- Excellent organizational and project management skills.
- Strong problem-resolution skills.
- Must be detail-oriented and a team player.

**Consilio’s True North Values**

**Excellence** - We strive to make every client our advocate

**Passion** - We DO because we CARE

**Collaboration** - We win together through teamwork and communication

**Agility** - We flex, adapt and embrace change

**People** - We value, respect and invest in our teammates

**Vision** - We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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