Cib - Research Operations - Client Onboarding

3 weeks ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

**Organization Description**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

The Digital Client Service Team is a critical part of CIB Market Operations. Executing a vision of superior client service is what we strive to achieve each day. We aim to unlock and create business value through Client service; adopt best practices and next generation technologies whilst innovating for our clients, our firm and our industry.

Core functional responsibilities and expectations include, but are not limited to, the following:
1) Client onboarding to various supported product offerings of the firm.

2) Resolve client issues by identifying underlying or hidden problems and patterns

3) Serve as a liaison between the Business Management, Compliance, Technology, Sales, Legal etc. to provide the best service to the client, your department, and the firm

4) Identify and control risk to prevent fraudulent account behavior and potential fraud exposure

5) Prioritize daily workload to maximize productivity utilizing time management and organizational skills

6) Follow all established policies, procedures and practices

7) Project a confident and professional presence to our clients, other bank departments and the community

8) Work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner
**Qualifications:
- 5+ years' experience in financial services or a related industry sector such as professional services or technology providers,
- Strong execution skills with ability to manage high volumes
- Ability to multi-task and proven problem solving capability with demonstrated ability to drive issues through to resolution

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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