Guest Service Executive

2 months ago

Gurgaon District Haryana, India JLL Full time

JLL supports the Whole You, personally and professionally.

Guest Service Executive
Work Dynamics

What this job involves?
To provide operational and administrative support to the Facility Management team assigned.
Use initiative and creativity in performance of IFM operations duties and assist the team in implementing more efficient work practise.
Administer Standard Operating Procedure for all Soft service areas working with the site Assistant Manager.
To provide timely reports to the Facility Management.
Provide support to the FM to ensure critical operational items are attended to within agreed time frames
To provide relief support to the F&A site teams as needed, including but not limited to the positions of Client Interface Administrator, Facilities Administrator, Facilities Officer, etc.
To assist with the site audits & floor walks to be undertaken on entire Client site
Assisting in tabulating site defects leading from the audits & floor walks and assisting with the setting of deadlines for the defects to be rectified
Ensure timely training & reporting thereafter for Housekeeping, Dispatch, Pantry Boys, Cafeteria staff etc.
Full responsibility of the site during the entire shift
Filing of site related documents including but not limited to challans, GRN’s etc.
Ensure enough consumables stock is maintained on site & any shortfalls to be reported to the site lead
Ensure all processes are followed as per the Standard Operating Procedures of AON viz. Stationery, midnight snacks etc., material movement etc.
Timely submission of reports as requested by Asst Manager & Facility Manager
Ensure employee health & safety & related services
Ensure that appropriate vendor escalation process is followed
Ensure that all cleaning & maintenance schedules are adhered to
Ensure completing any specific responsibilities as specified by the managers
Tracking of Facility Operating Expenses
Processing of all invoices for payment - first take approval of Client / FM and then submit to MIS and billing department.
Liaison with the client Finance team
Client billing / invoicing and follow up payments by clients
Monitoring of all housekeeping / pantry / stationery consumables and ensure reordering
Arrangement of all consumables and supplies for Client / VIP visits and arranging / blocking of Board rooms for meetings and Conferences and brief the Receptionist.
Taking regular Facility rounds of the property and co-ordinate with various teams like House Keeping, Security, Maintenance and Keep AFM/FM updated.
To prepare the snag list Soft copy date wise and coordinate with BMS and housekeeping to close the noticed points.
Proper check on vending machines and photocopier machine reading.
Checking H.K attendance on daily basis.
To check food quantity, and Food testing before lunch/Dinner starts
Coordinating for Medical Emergencies as and when required
Take regular briefings of Help Desk/ Mail room Executive.
Provide management advice to Helpdesk for escalated issues.
Insure immediate response to priority Calls.
Coordinate with facilities helpdesk regarding the arrangements of the day.
Oversee the Front office Function during the shift
Ensure Visitors are promptly attended by FOE
Ensure that FOE has placed news paper and magazine in the reception area.
Oversee the Mailroom process during the shift.
Provide management advice to Mailroom for escalated issues
Prepare weekly shift/duty rosters for Helpdesk, Front Desk, and Mailroom,
To check the attendance of our vendor's employee.
Managing monthly Cafeteria meeting and sending minutes of meeting to all Spocs and accordingly taking corrective action for cafeteria.
Manage the Inventory Control of all facility related items.
Maintain Proper Log Book and mention the follow up jobs if pending for the next shift.
Log book to be shown and signed by F.M every morning.

Skilled on the job
You should be adept in front desk and back office processes with strong admin skills. Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job. And if you can also match these abilities with a computer-savviness, then you might be the one we’re looking for

A client hero
Got upbeat and pleasant attitude? This role is the perfect opportunity for you to show off your people skills, which will ease your interactions with different kinds of clients. Your superior organisational skills will also come in handy when it’s time for you to prepare client reports.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehe

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