Patient Care Executive

2 months ago


Bhubaneswar Orissa, India AMRI Hospital Full time

**Patient Care Functions**:

- Provides patient counseling / education.
- Responds to patient query calls.
- Ensure proper documentation of the individual corporate patients.
- Inform patients / attendants about the corporate policies and protocols.
- Financial counseling of the corporate/TPA cash patients.
- Guiding patient / attendants to the respective department’s co-ordinator.
- Guiding patients to give their valuable suggestions and feedbacks for better services.
- Conducts follow-up calls & Outstanding recovery
- Monitors the quality of patient care services.

**Other Functions**:

- Admission intimation to respective corporate.
- Intimation of long stay patients for stay approval to respective corporate.
- To visit & counsel the long stay Corporate patient with their approval status and tentative discharge and document the same.
- To closely monitoring of approval/credit letter or extension letter sending in time fame to respective corporate.
- Intimation letter for surgery/procedure approval in case of deviations.
- Uphold the highest standards of service and conduct.
- Supervising & guiding of newly staffs.
- Maintaining of Corporate desk daily MIS.
- Patients meet and greet reports.
- Collection of positive feedback and Google reviews.
- Discharge from desk non receiving Corporate/BSKY patients.
- Any other additional responsibility assigned to him/her by the departmental HOD from time to time.

Pay: ₹25,000.91 - ₹30,156.07 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- TPA & Corporate Billing: 3 years (preferred)

Work Location: In person

Expected Start Date: 16/04/2024


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