Customer Care Executive
4 weeks ago
**Responsibilities**:
- **Customer Care**:
- Provide accurate information and assistance to customers regarding products, services, policies, and procedures.
- Resolve customer issues efficiently and escalate complex cases to the appropriate departments if necessary.
- Maintain detailed records of customer interactions and transactions.
- **Digital Marketing**:
- Develop and implement digital marketing campaigns to promote products or services.
- Monitor and analyze the performance of digital marketing campaigns using various analytics tools.
- Optimize digital marketing strategies to improve reach, engagement, and conversion rates.
- Stay updated on industry trends and best practices in digital marketing and customer care.
- **Brand Management**:
- Uphold the company's brand image and messaging consistency across all digital platforms.
- Monitor online reviews and feedback to maintain a positive brand reputation.
- Engage with customers and followers on social media to foster brand loyalty and community engagement.
**Requirements**:
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
- Proven experience in customer service or related roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Creative thinking and attention to detail.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹12,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Weekend availability
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer retention: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9692220372
Expected Start Date: 28/05/2024
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