Customer Support

4 weeks ago


West Mambalam Chennai Tamil Nadu, India SA Technologies Inc. Full time

Answers to customers on product and service related questions; suggesting information about other products and services.
- Maintain customer records by updating account information.
- Resolves level 2 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Forwards all details of potential customers to Account Manager/Dealer Channel Sales by collecting customer information
- Contributes to team effort by accomplishing team metrics and SLA
- Provides all billing related information to customers - help in resolving any billing issues
- Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
- Ensures and provides quality service to both internal and external customers.
- Receives inquiries and contacts the organization’s other departments to resolve a variety of account related issues
- Responsible for actively ensuring the retention of the customer base which includes promoting the service and products to existing customers
- Participates and provides expertise as a member of the Client Relations Group

Attends regular meetings and feedback sessions

**Job Information**:
Job Opening ID

**SA-7654-JOB**
***

Work Experience

**1-3 years**
***

Industry

**IT Services**
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City

**Mambalam**
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State/Province

**Tamil Nadu**
***

Country

**India**
***

Zip/Postal Code

**600113



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