Customer Support Executive

2 weeks ago


Kengeri Satellite Town, India mother earth farmlands Full time

Customer Support Executive Duties:
Maintain excellent customer satisfaction and review support tickets for appropriate resolution

Provide customer support through phone and chat

Work with other departments to resolve customer issues in a timely manner

Serve as a point of contact for customer support and complaints

Proactively identify, investigate, and resolve recurring customer support issues

Maintain appropriate documentation and records of customer interactions

Maintain appropriate files regarding each customer interaction

Proactively gather and utilize customer feedback and suggestions

Review customer satisfaction reports to ensure customers are satisfied with the support they receive

Contribute to the development of future customer support processes

Communicate effectively with peers and managers

Communicate to customers during outbound phone calls

Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:
Answer inbound customer calls

Handle renewals and cancellations

Provide account information and status

Provide workflow assistance

Manage all customer issues and requests

Develop and improve customer experience

Work with IT and Finance teams to resolve customer issues

Manage complaints

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Telugu (preferred)
- Tamil (preferred)
- Kannada (preferred)

**Speak with the employer**
+91 9980910852



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