Training & Quality bpo
4 months ago
_**Designation**:_ Senior Manager: Training & Quality_BPO
- **Experience**:_ Min 8-10 years experience
- **Qualification-**_ Any Graduate
- **Week Off**:_ Saturday/ Sunday (Alternate Saturday)
- **Salary**:_ 6 LPA to 8-8.5 LPA (Depending on experience)
- **Job Summary**_
- Customer orientation & customer first belief
- Analytical, logical, reasoning & numerical ability
- Ability to observe, analyze and give constructive feedback
- Process orientation & Structured thinking
- Expertise in Excel & PowerPoint
- **Responsibilities and Duties**:_
Create training programs and systems for multiple processes run in different centers.
Respond to training/refresher requests received and provide training solutions.
Create and implement learning and development programs within the organization.
Identify Training needs in various employees, OJT and conduct skills development programs.
Derive and enhance Product/services knowledge and work on improving communication skills of the trainees/employees.
Design Bottom Quartile, OJT training module and implement to educate good practices as per industry standards.
Align with the Operations team for training needs, update new USP’s of product/services.
Be a part of the new process launch, gain knowledge, understand the needs of the client, build training and quality content including script, FAQs, rebuttals etc. as per client requirements and champion it for the Altius team.
Manage the training and quality team, understand the deliverables from the client and work with the operations team to ensure that service levels are met.
Conduct reviews on a regulars with the training and quality team to ensure that the required KPIs are being met.
Handling of teams and responsibilities at both locations
- Nagpur as well as Vashi.
Project management expertise, experience rolling out training plans.
Should be comfortable traveling to different office locations as and when required.
Pay: ₹600,000.00 - ₹850,000.00 per month
**Benefits**:
- Commuter assistance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
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