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Insurance Associate

4 months ago

Noida, India MetLife Full time

**Basic Function**:
Review and count incoming records and translate those records into transactions. Activities are researched and the request is processed as per procedure.

**Essential Functions**:

- Analyze, validate and process transactions as per Desktop procedures (L3 & L4).
- Analyze and research all discrepancies.
- Investigate and resolve outstanding items.
- Perform mid-month, month-end and quarter-end activities as per documented desktop procedures.
- Ensure that the assigned targets are met in accordance with SLA and Internal standards.
- Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.
- Ensure adherence to established attendance schedules.

**Primary External Interactions**:

- SME / Trainers at the client end for training.
- Contact customer advocate, customer for purposes of research on claims.

**Pre-requisite**:
Educational Qualification
- **
Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.**

**Work Experience Requirements**:
**Experienced**

**12-18 months of customer service experience in non-voice/blended environment**

**Fresher’s**

**Technical Skills**
- Computer navigation skills
- Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
- Minimum knowledge of MS Excel and MS Word.

**Process Specific Skills**
- Effective communicator / Speaks clearly & succinctly.
- Strong understanding and comprehension of the English language

**Pre-requisite skill sets**

**Associate**

**Knowledge**

**Trainer**

**Assistant**

**Manager**

Education -College (Graduation). For specific qualification, please specify.

X

Specialized Skill-sets Required - Please specify

O

Minimum Work Experience (Years)

Up to 1 year of work experience

Skills-Customer Service

O

Skills-Problem Solving/Analytical Ability

X

Judgment and Decision Making

X

Skills-Handle Multiple Task/Time Mgt.

X

Skills-English reading and writing

X

Skills-English spoken

O

Keyboard Accuracy

X

Eye for detail

X

People Management skills

NA

Performance Management skills

NA

X - Required

O - Optional

NA - Not Applicable

**MetLife**:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.