Polish Customer Service

1 month ago

Gurugram Haryana, India NLB Full time

We are seeking a motivated and customer-focused polish-speaking professional to join our dynamic Customer Service team. As a Dutch Customer Service Representative, you will be the primary point of contact for polish-speaking customers, providing exceptional service and resolving inquiries to ensure a positive customer experience.

**Key Responsibilities**:

- Handle customer complaints, issues, and feedback professionally and efficiently.
- Provide detailed information about products, services, and policies to customers.
- Troubleshoot and resolve technical or billing issues with a solution-oriented approach.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with other departments to ensure timely resolution of customer concerns.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Meet individual and team performance metrics, such as response times and customer satisfaction scores.

**Qualifications**:

- **Language Skills**: Fluent in polish (spoken and written) and proficient in English.
- **Customer Service Experience**: Previous experience in customer service or a similar role is preferred.
- **Problem-Solving**: Strong analytical and problem-solving skills with attention to detail.
- **Communication**: Excellent verbal and written communication skills with a customer-first mindset.
- **Interpersonal Skills**: Patience, empathy, and the ability to build rapport with customers.
- **Time Management**: Ability to manage multiple tasks and prioritize effectively.

**Preferred Qualifications**:

- Experience in an international or multilingual customer support environment.
- Familiarity with [industry-specific tools or systems].
- Knowledge of additional languages is a plus.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Comprehensive training and onboarding program.
- Opportunities for professional growth and career advancement.
- Flexible working hours and a supportive work environment.
- Benefits such as health insurance, paid time off, and wellness programs (if applicable).

**Job Types**: Full-time, Permanent

Pay: ₹750,000.00 per year

Schedule:

- Day shift

Work Location: In person

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