Executive-maintenance & Support After Sales
2 weeks ago
**Executive-Maintenance & Support After Sales**
**Functional Area**:Support After Sales
**Job Type**:Full Time
**Job Location**:Bavdhan (Pune)
**Job Profile**:Executive
**Experience**:5-8 years
**Qualification**:B.E Mech
**CTC**:
- 6-8 LPA
**Relevant Field**:EPC (Project based) company in Process Field
**Role**:
Support After Sales & Service, Maintenance
**Responsibilities**:
- Complain register
- Complaint acknowledgement
- Complaint evaluation, check FAQ, troubleshooting history of similar complaint
- Circulation of complaint internally to relevant department / Sub supplier
- Action plan for complaint resolution
- Proposals to be sent to customer
- Monitor time lines as agreed
- Monitor sub suppliers activities for supply or services and keep customer updates time to time
- Customer visits and inquiry generation for preventive maintenance
- Annual spares requirement analysis and forecast for the year
- Complaint resolution summary and its log
- Expertise to be developed for maintenance
- Intimation mails to customer for preventive maintenance of supplied plants
- Data of all supplies made to customer and their O & M Manuals
- ISO System implementation and updation
- SAP material data base and its updation, SAP Implementation
- Data management system implementation and vigilance
- AMC Contracts structure design, proposal
- Training Contracts structure design contents proposal
- Identify locations for most demanding after sales visits
- Propose locations for local representation
**Knowledge/Skills**
- Ability to multi-task, and adjust priorities
- Proficiency with MRP/ERP/SAP systems & Microsoft Office
- Good communication skills
- Presentable, Sensible, Ethical, Hard Worker
**Salary**: ₹600,000.00 - ₹800,000.00 per year
Ability to commute/relocate:
- Bavdhan, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Business development: 5 years (preferred)
- Lead generation: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
**Language**:
- English (preferred)
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