Customer Service Assistant
1 month ago
**Job description**
**Responsibilities**
- Greet and direct customers.
- Provide accurate information (e.g.product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services.
- Conduct price and feature comparisons to facilitate purchasing.
- Cross-sell products.
- Ensure racks are fully stocked.
- Manage returns of merchandise.
- Coordinate with the Retail Sales Representatives team to provide excellent. customer service (especially during peak times)
- Inform customers about discounts and special offers.
- Provide customer feedback to the Store Manager.
- Stay up-to-date with new products/services.
**Requirements and skills**
- Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
- Understanding of the retail sales process.
- Familiarity with consumer behavior principles.
- Knowledge of inventory stocking procedures.
- Basic math skills.
- Track record of achieving sales quotas.
- Excellent communication skills, capable of building trusting relationships.
- Ability to perform in fast-paced environments.
- Flexibility to work various shifts.
- High school degree.
- BSc in Marketing or related field is a plus.
**Salary**: ₹8,935.55 - ₹14,000.00 per month
**Benefits**:
- Provident Fund
Ability to commute/relocate:
- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 9082111860
Application Deadline: 14/08/2023
Expected Start Date: 15/08/2023
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