Soft Skills Trainer

2 weeks ago


Bengaluru, India Huron Consulting Group Inc. Full time

The Opportunity

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future

Position Summary

Primary Skillset
- Soft Skills Training, Voice & Accent, Communication Training..

Will be handling the RCM Team

**Qualifications**:

- Should have 4-5 experience in conducting training on US Culture, Customer Service, Soft Skills and Call Management Skills
- Should be well versed with Voice and Accent concepts especially Phonetics, IPA and Accent Neutralizing skills
- Build and develop assessments and associates strategies
- Build and report progress card of employees during/after training interventions, as part of performance measures
- Analyze employee performance through interviews, focus groups, observation and analysis. Recommend training programs, job aids and other performance improvement interventions based on assessment results
- Design and develop training courses to be delivered using a variety of media. Prepare learning objectives, identify instructional strategies, plan evaluation methods, and propose training timelines for internal client approval. Produce training collateral using internal resources.
- Technical/Professional Knowledge - Should have a broad and deep understanding of Communication and Voice & Accent principles and methods.
- Learning Facilitation - Conducting structured learning programs with individuals or groups using communication skills, visual aids and environmental capabilities.
- Motivational Fit - Self-motivated and independent and the ability to work in a team.
- Analysis/Problem Assessment - Securing relevant information through multiple methods and various sources to determine key issues and make comparisons/analysis.
- Information Monitoring - Collecting information from different sources for dissemination to trainees through a variety of methods.
- Teamwork/Collaboration - Working effectively - through proper communication and consensus building - with people within and outside the organization to accomplish team and organizational objectives.
- Planning and Organizing/Work Management - Establishing a course of action that utilizes department resources and accommodates internal and external stakeholders’ requirements to accomplish team, functional and depratment objectives.
- LMS knowledge preferred (Workday would be an advantage)

Posting Category

Corporate

Opportunity Type

Regular

Country

India


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