Customer Support Associate
4 months ago
Provide accurate information and solutions to customers regarding products or services.
- Resolve customer complaints and escalate issues to the appropriate department when necessary.
- Maintain detailed records of customer interactions and follow up to ensure resolution.
- Collaborate with team members to improve customer service processes.
- Identify and suggest improvements to customer support procedures.
**Job Types**: Full-time, Part-time
**Benefits**:
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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