Customer Relationship Executive
3 weeks ago
**Job description**
- Managing correspondence between operation & clients
- Monitoring customer accounts
- Providing data & reports to help sales team
- Keeping track of operational targets
- Conduct resolution of customer queries pertaining to shipment enquiries, tracking of shipments, transit times etc. for delivery of shipments as per the defined standard operating procedures
- Coordinate actively with the tracking team for the tracking of shipment status and forward pertinent customer queries to the tracking team in a timely manner
- Conduct handling of customer claims and complaints on the account of exceptions in delivery of shipments and coordinate with operations team for effective resolution; conduct escalation of the issue in case of non-resolution
1-2 yrs experience in Customer Service in Supply Chain / Warehousing (3PL) / Freight Forwarding / Transport Industry.
Fluent Communication skills in Hindi/ English.
**Education**
UG: Any Graduate
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9377358605
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