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Reservation Executive
4 weeks ago
**Job Summary**
The Reservation Executive handles requests from guests, companies and travel agents via phone or other platforms. He/She makes sure booking information is input correctly into the system. He/She needs to maintain and update room vacancies on online booking platforms. He/She helps to meet monthly revenue targets.
**Duties and Responsibilities**
- HANDLING ALL RESERVATION INQUIRIES WHILST MAINTAINING A GOOD RELATIONSHIP WITH TRAVEL AGENTS AND CUSTOMERS.
- MANAGE AND MAINTAIN ACCURATE INFORMATION IN THE RESERVATION SYSTEM.
- ENSURING GUEST REQUIREMENTS ARE MET BY LIAISING WITH HOTEL TEAMS.
- ENSURING AN EFFICIENT AND PROFESSIONAL SERVICE ON ALL GUEST COMMUNICATION CHANNELS.
- ACTIVELY SELL HOTEL FACILITIES AND PROMOTIONS WITH A POSITIVE UP SELLING APPROACH.
- UPDATING RESERVATIONS REPORTS AND SYSTEM WITH ACCURATE INFORMATION.
- PREVIOUS HOTEL / GROUP RESERVATION EXPERIENCE WILL BE A DEFINITIVE ADVANTAGE.
- SOUND KNOWLEDGE ON HOTEL RESERVATION SYSTEMS.
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION IN ENGLISH AND HINDI.
- THE ABILITY TO MULTITASK AND WORK UNDER PRESSURE.
**Salary**: ₹13,000.00 - ₹18,000.00 per month
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