Executive-customer Service

2 days ago


Bengaluru Karnataka, India TÜV SÜD South Asia Pvt Ltd Full time

Cross checking parameter & price for registered sample those are available in commercial stage, Sending acknowledgement and Proforma Invoice to client
- Generation of Sales Order, Revised sample acknowledgement sending if client is requesting for any changes
- Working on Invoice reversal cases along with revised KAM request sending to accounts team for invoice reversal
- Responsible of requests, tenders and contract in consultation with the Manager/ supervisor and sample registration in LMS, Correspondence with clients of Rates and Contracts.
- Update of hold records in LMS and Update daily Blocked, Hold sample status to Manager, Preparation of HOLD report post registration on daily basis and send to operation Manager.
- Completing of registrations within the stipulated time allotted by contract reviewers / registration In-charge, Correct transfer of sample details like batch no., mfg. date, expiry date etc. from sample to LMS
- Generating permanent registration no. and recording in TRF, Timely submission of worksheets and samples to respective labs/sample homogenization team. Uploading of client files in LMS as soon as registration.
- Maintaining all records for the registration as per quality systems, Filing of TRF / Sampling / chain of custody forms and other client files in an accurate manner.
- Correct/error free inward and order review of samples for registration. Correct/error free generation of samples acknowledgements and Proforma invoices with respect to all details to be captured.
- Ensuring all samples received and validated based of letters and TRF’s. Ensuring complete registration and distribution of samples in 2 hrs. after receiving.
- Ensuring PI and SA are shared along very next day of sample registered.Immediate response to the internal and external queries on priority.
- Reading the QAPs, SOPs etc. periodically, Attending training programs as per the plan and planning the work accordingly



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