Cib client Ops Associate I

2 months ago


Mumbai, India JPMorgan Chase Bank, N.A. Full time

**Principal Duties and Responsibilities (in order of importance)**
- Ability to cultivate and maintain exceptional relationships with clients and other partners built on trust and accountability
- Own client requests from end-to-end ensuring all parties are informed of progress and/or impediments
- Learn and navigate several systems and tools
- Partner and coordinate client service needs with cross-functional and global teams to solve client problems
- Manage competing priorities, set client expectations for service and ensure end-to-end completion of tasks
- Ensure accurate and timely responses to maximize individual scorecard potential; focus on continuous process improvement
- Strong desire and ability to influence, educate and connect customers to technology; drive customers to self serve when feasible
- Ability to learn products, services, systems, platforms and tools required for execution of the job quickly and accurately
- Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training
- Engage and partner with team members and other LOBs to offer the right product set
- Ability to work U.S. Time Zones (incumbent schedule must be flexible; primarily US Days)

**Core Competencies
- Research, champion, advocate and follow through on issues/questions
- Understand and assess client needs, troubleshoot issues, quantify downstream impacts.
- Proven ability to work well under pressure and prioritize work with mínimal supervision
- Ability to build relationships with clients, internal partners, colleagues and peers to achieve desired outcomes.
- Ability to balance needs of clients with associated risks and interests of the firm.
- Ability to understand multiple complex systems and processes.
- Strong organizational skills with the ability to prioritize effectively to meet deadlines

**Knowledge and Experience
- Excellent English verbal communication and interpersonal skills essential for collaborating with others, communicating to your supervisor, and speaking with customers or clients.
- Bachelor's degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
- Generally 5+ years in account management, relationship management, client relations or client service experience within the financial services industry preferred.
- Knowledge financial services (wholesale clients) preferred; Experience in the payments business or Merchant Services a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.


  • Cib -fp&a - Associate

    2 months ago


    Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **About the Employer** **Global Finance & Business Management ("GF&BM") India **is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has 13000+ people across the globe,...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    J.P. Morgan Chase Bank NA (JPMCB) is a single bank branch in Mumbai rapidly expanding its revenue business in India. CIB ops group in JPMCB is looking for a Professional to manage and support Global Market Operations which manages products like Rates, Currency, Options, Fixed Income, Money Markets and Loans. Job responsibilities - Managing day to day...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **Principal Duties and Responsibilities (in order of importance)** - Ability to cultivate and maintain exceptional relationships with clients and other partners built on trust and accountability - Own client requests from end-to-end ensuring all parties are informed of progress and/or impediments - Learn and navigate several systems and tools - Partner and...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **JOB DESCRIPTION** **Business Test Analyst - Associate, Securities Services / Asset Servicing** **Cross Product Change Services** J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **About the Employer** **Global Finance & Business Management ("GF&BM") India **is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has 13000+ people across the globe,...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **About the Employer** **Global Finance & Business Management ("GF&BM") India **is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has 13000+ people across the globe,...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **About the Employer** **Global Finance & Business Management ("GF&BM") India** is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has 13000+ people across the globe,...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **About the Employer** **Global Finance & Business Management ("GF&BM") India **is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has 13000+ people across the globe,...

  • Cib Treasury

    1 week ago


    Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **About the Employer** **Global Finance & Business Management ("GF&BM") India **is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has 13000+ people across the globe,...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **Key Responsibilities**: - Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved. Effectively convey root cause analysis of issues - Builds and maintains strong relationships...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **Associate: Data Remediation & Solutions** **About J.P. Morgan Corporate & Investment Bank** JPMorgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **Key Responsibilities**: - Ensure timely and accurate resolution of production issues. This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved. Effectively convey root cause analysis of issues - Builds and maintains strong relationships...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **Global Regulatory Change and Controls (GRCC)** **About J.P. Morgan Corporate & Investment Bank** J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across Banking, Markets and Investor Services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. Managing $18...

  • Cib Treasury P&a

    2 months ago


    Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **About the Employer** **Global Finance & Business Management ("GF&BM") India **is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has 13000+ people across the globe,...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **CIB- Wholesale Payment Operations - Payment Lifecycle Associate I - Manager** **Job Description and Key Responsibilities** - As a Cash Operations Transaction Processing Manager, you'll define and analyze business flows related to the delivery of TS payment services, while contributing to test and project plans. - Manage day-to-day processing and...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    As a Client Service Associate, you will report to a Client Service Senior Associate II or Client Service Manager. You will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. In this role, you will serve as the primary point of service contact for each...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **About the Employer** **Global Finance & Business Management ("GF&BM") India **is a combined LOB-aligned (Line of Business-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Office of the CFO (OCFO) organization within JPMorgan, which has 13000+ people across the globe,...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    JPMorgan CIB, a division of JPMorgan Chase Bank, N.A., is a global industry leader with $15.2 trillion in assets under custody. JPMorgan provides innovative custody, fund accounting and administration and securities services to the world's largest institutional investors, alternative asset managers and debt and equity issuers. JPMorgan Worldwide Securities...


  • Mumbai, India BNP Paribas Full time

    ASSOCIATE/ ASSOCIATE LEVEL 1 - WM OPS - PRE OPS CHECK (JOB NUMBER: OPE002645) **About BNP Paribas Group**: BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services...


  • Mumbai, India BNP Paribas Full time

    ASSOCIATE/ ASSOCIATE LEVEL 1 - WM OPS - PRE OPS CHECK (JOB NUMBER: OPE002646) **About BNP Paribas Group**: BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services...