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Cib client Ops Associate I

2 months ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

**Principal Duties and Responsibilities (in order of importance)**
- Ability to cultivate and maintain exceptional relationships with clients and other partners built on trust and accountability
- Own client requests from end-to-end ensuring all parties are informed of progress and/or impediments
- Learn and navigate several systems and tools
- Partner and coordinate client service needs with cross-functional and global teams to solve client problems
- Manage competing priorities, set client expectations for service and ensure end-to-end completion of tasks
- Ensure accurate and timely responses to maximize individual scorecard potential; focus on continuous process improvement
- Strong desire and ability to influence, educate and connect customers to technology; drive customers to self serve when feasible
- Ability to learn products, services, systems, platforms and tools required for execution of the job quickly and accurately
- Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training
- Engage and partner with team members and other LOBs to offer the right product set
- Ability to work U.S. Time Zones (incumbent schedule must be flexible; primarily US Days)

**Core Competencies
- Research, champion, advocate and follow through on issues/questions
- Understand and assess client needs, troubleshoot issues, quantify downstream impacts.
- Proven ability to work well under pressure and prioritize work with mínimal supervision
- Ability to build relationships with clients, internal partners, colleagues and peers to achieve desired outcomes.
- Ability to balance needs of clients with associated risks and interests of the firm.
- Ability to understand multiple complex systems and processes.
- Strong organizational skills with the ability to prioritize effectively to meet deadlines

**Knowledge and Experience
- Excellent English verbal communication and interpersonal skills essential for collaborating with others, communicating to your supervisor, and speaking with customers or clients.
- Bachelor's degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
- Generally 5+ years in account management, relationship management, client relations or client service experience within the financial services industry preferred.
- Knowledge financial services (wholesale clients) preferred; Experience in the payments business or Merchant Services a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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