Customer Support Executive

2 weeks ago


Mohali, India SEO DISCOVERY Private Limited Full time

**Responsibilities**:

- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

**Experience**:

- Customer support: 1 year (preferred)
- Sales: 1 year (preferred)



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