Customer Service Representative

3 weeks ago


Bengaluru, India Ikonische Pvt. Ltd. Full time

**Role Overview**:
As a Customer Service Representative in our International Voice Process, you will play a pivotal role in providing exceptional customer support to our global clientele. You will be responsible for addressing inquiries, resolving issues, and ensuring an outstanding customer experience during US business hours.

**Responsibilities**:

- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate information and assistance to customer inquiries, ensuring their needs are met.
- Resolve customer issues, complaints, and requests with a focus on first-call resolution.
- Utilize excellent communication skills to build rapport and convey information effectively.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with cross-functional teams to escalate complex cases and ensure swift resolutions.
- Strive to meet and exceed performance metrics and quality standards.

**Requirements**:

- Graduation in any discipline is required.
- Excellent verbal communication skills in English.
- Prior customer service experience is a plus but not mandatory.
- Ability to empathize, remain patient, and handle challenging situations professionally.
- Strong problem-solving skills and a solution-oriented mindset.
- Flexibility to work in the US shift (6:30 PM to 4:30 AM) and adhere to the 5-day work schedule.
- Familiarity with CRM systems and basic computer skills.

**Benefits**:

- Competitive salary package with performance incentives.
- Comprehensive training to equip you with the necessary skills.
- Opportunity for professional growth and development within the organization.
- Positive and inclusive work environment that values diversity.
- Fixed weekends off (Saturday and Sunday).

**Salary**: ₹18,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 7899996575
Expected Start Date: 04/09/2023



  • Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...


  • Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...


  • Bengaluru, India Vinfinity Immigration LLP Full time

    **Call/WhatsApp: +91 96505 34904(Ms. Puja)** **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing...


  • Bengaluru, India Startek Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Bengaluru, India ALTRUIST Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Bengaluru, India Altruist Technologies Pvt. Ltd Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Bengaluru, Karnataka, India RARR Technologies Full time

    Job Details - customer service representative:Job ID: SRC Job 131Job Title:- customer service representativeJob Type: PermanentJob Location: BangaloreTotal Experience:YearsSkills: Customer Service RepresentativePosted 20/06/2023Job Description:Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify...


  • Bengaluru, India Amnish HR Services Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Bengaluru, India Bifold Dynamix Full time

    **Job Title**: Customer Service Representative **Salary**: Up to 23,000 INR per month We're seeking a motivated Customer Service Representative with at least 6 months of experience in customer service, fluent in Hindi and English, and strong communication and problem-solving skills. **Responsibilities**: - Provide accurate solutions to customer...


  • Bengaluru, India GoClip Labs Full time

    We are seeking a highly motivated and skilled Customer Service Representative to join our growing team at goclip. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients and resolving any issues they may have. - **Responsibilities**:_ - Provide product and service information to customers -...


  • Bengaluru, India Beaute Lah Products Pvt Ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...


  • Bengaluru, India ENRICH PLACEMENTS SOLUTIONS Full time

    **Job Title: Customer Service Representative** **Job Location: Bangalore, KA** **Duration: Full-Time** **No of Position: 3** We are looking for a Customer Service representative (Voice Process) to do outbound calls to verify Auto Insurance Policies. It’s a B2B Process (Business to Business). No Sales Target or calling any customers and making any...


  • Bengaluru, India Beaute Lah Products Pvt Ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...


  • Bengaluru, India Beaute Lah Products Pvt Ltd Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...


  • Bengaluru, India VictaMan Services Private Limited Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary**: ₹14,000.00 - ₹25,000.00 per month Schedule: - Day shift **Education**: -...


  • Shivaji Nagar, Bengaluru, Karnataka, India Salonee Silk N Cotton Full time

    **Company Name : Salonee Silk N Cotton** **Position Offered: Customer Service Representative** **Industry : Retail Clothing Store** **Work Location : Commercial Street, Shivaji Nagar Bangalore** **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. -...


  • Bengaluru, India Inspiring Touch Full time

    Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction **Customer Service...


  • Bengaluru, Karnataka, India North Star Academy Full time

    Company: NorthStar AcademyWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.About Us:NorthStar Academy is a leading...


  • Bengaluru, Karnataka, India North Star Academy Full time

    **Company: NorthStar Academy** We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. **About Us**: NorthStar Academy...


  • Bengaluru, Karnataka, India D2V Software Solutions Private Limited Full time

    **Job Title/Position**: Customer Service Representative / Sr. Customer Service Representative **Roles and Responsibilities**: - Handling Inbound Calls and Resolving customer complaints by investigating problems via phone, E-mail, Online chat and Social media. - Processing Orders and Assisting with Order Management. - Handling Complaints and Escalated...