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Customer Relationship Executive

2 months ago

Lucknow, India Swapnil India Marketing Pvt Ltd Full time

**KEY RESPONSIBILITY AREAS**
- Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the customer lifecycle like welcome, agreement and handover of possession
- Responsible in maintaining MIS and closely working for Preparation of Final work Report.
- Co-coordinating with the internal partners and middle office teams for process improvement and updating the MIS report
- Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.
- Work closely with sales and marketing teams to ensure consistency in messaging and communication with customers.
- Identify customers’ requirements and manage the customer relationship in the best interest of the organization while meeting customer expectations
- Managing post booking customer services till delivery /possession stage.
- Collection of payment dues, against demands generated with construction progress
- Responsible to interact with clients to guide them and solve their queries.
- Prepare MIS reports of payment receivables, outstanding etc
- Facilitate Coordination between the clients and other teams (Sales / Finance / Operations).
- Issue letters / communication to clients and its follow-up.
- On boarding of customers post booking
- Achieving collections targets
- Inter Department Coordination & Communication
- Follow up with banks on loan sanctions and disbursements
- Customer query resolution

**REQUIREMENTS**
- Providing end to end after
- sales service to Clients.
- To ensure efficient query handling, issue resolution, data tracking and feedback.
- Strong Communication (Written & Verbal) and interpersonal skills.
- Knowledge of real estate and construction industry trends and best practices.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,500.00 - ₹20,833.33 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8009954210

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