Architect - Chatbot

3 weeks ago

Pune, India Yash Technologies Full time

Date: Apr 13, 2023- Job Requisition Id: 52698- Job Category: Digital- Location: Bangalore, KA, IN Chennai, IN Gurgaon, IN Hyderabad, IN Indore, MP, IN, 452001 Noida, IN Pune, MH, IN Pune, INWe are looking forward to hire Chatbot professionals for the role of **Technical Architect**.

This role is for someone who thrives on challenges and desires to make a real difference in the business world. With an environment of extraordinary innovation and unprecedented growth, this is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment.

**You are required to have skills in the following areas**:

- Ensure the seamless experience of the bot users on various enterprise channels (Web, Mobile, MS Teams, etc.), robust security layer for enabling authentication and authorization and integration with third-party enterprise system/s such as salesforce.
- Ensure that industry-accepted principles, standards, guidelines, and concepts are integrated with those of allied disciplines and that coordinated roll-out and adoption strategies are in place.
- Reviews the solution requirements, design, and architecture to ensure the selection of appropriate tools & technology, efficient use of cloud resources, and integration of multiple systems and technology.

**Responsibilities**
- Design and implement use case leveraging natural language processing and text analytics.
- Design and implement processes and strategies to enhance the end-user experience.
- Interpret and analyze live transcripts and other input data to figure out user intents behind questions asked.
- Analyze real agents’ chat conversations with users to train the chatbot.
- Enhance user effectiveness of chatbot with the help of advanced technologies.
- Involvement in all the stages of chatbot development from architecting to implementation.
- Conduct Chabot demo/training and other activities.

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