India Standard Job Template

2 weeks ago

India Ensono Full time

Reporting to the OPS Manager, as part of the Mainframe Operations team, you will be responsible for delivering a highly client focused support service in shared/ dedicated support environment, Support Level to exceed client expectations both in technical resolution and customer service.

Supporting Mission Critical infrastructure for Ensono’s clients, delivering a responsive and exceptional support service you’ll resolve complex technical client incidents and problems.
Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure.

This position is part of a team providing Mainframe Operations support for system and customer batch processing. System and online monitoring, batch ABEND & recovery and system restarts. Individual will be responsible for interacting with the internal and external customers directly in relation to system and batch related requests, problems, and natural processing on the Mainframe platform.
- Your day-to-day role will expose you to a diverse mix of client solutions and multiple vendor technologies. In addition to our online training portal - ‘Ensono University’, you’ll be supported by both internal and external training. Longer term objectives will concentrate on helping you develop the skills and experience necessary for you to progress on your chosen career path.

**Required Skills**:

- Minimum 3- 5 years of experience in Mainframe Operations.
- Extensively worked on any of the Scheduling OPC / CA7/ ZEKE/ Control-M / ESP tool for Production / Batch Monitoring.
- Strong knowledge in Console Operations and should worked in complex Sysplex environment.
- Able to provide 2nd Level support for System and online monitoring, batch ABEND & recovery and system restarts.
- Strong knowledge on MVS, VTAM, JCL, IPL, HMC Concepts, TSO, JES2, CICS, TAPE, SDSF.
- Sound knowledge on all ITIL process, Problem/Incident/Change.
- Ready to work in 24×7 environments.

**To operate effectively as an operations Technician**:

- Check each system for outstanding messages and or batch abends on a regular basis.
- Scan batch output to find actual cause of failure.
- Push critical batch in order to meet SLA’s
- Able to understand and perform customers documented procedures.
- Able Identify task or issues that can be improved and send ticket to correct team.
- Able to determine quickly the severity of a problem and make appropriate escalations.
- Run Client Batch Schedules
- Triage for job errors and user situations
- Monitor Batch / Monitor Systems / Monitor alerts
- Start and Stop Subsystems (JES, IMS, DB2)
- Create and/or manage Incident & Request tickets
- Provide client reporting (Batch)
- Ad hoc job Scheduling
- Printing Support / Schedule restores / Project work
- Break-fix support / Application Startup/Shutdown

**Soft Skills**
- Excellent oral / written communication, interpersonal and time-management skills.
- Ability to work in a flexible, team-oriented and constantly changing environment.
- Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision.
- Ability to support and help the senior team members in correction of production incidents.
- Good technical writing and documentation skills and willingness to adequately document all work performed.

**Primary Location City: Pune / Chennai

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