Euc Workplace Architect

2 weeks ago

Bengaluru, India Encore Theme Full time

Bengaluru, India; Pune, India
- 2949962
- EUC Workplace Architect:
**Experience**:

- Associate's degree and/or 12-15 years of experience.
- Strong background of proven success in a centrally managed and/or outsourced workplace.
- Previous experience in technical and functional design of Digital Workplace Services (DWS).
- Solid record of success in managing customer satisfaction in an IT Services environment that includes end user desktop support.**Skills**:

- Understanding and experience of the challenges associated with managing and delivering Digital Workplace program across the project life cycle. Broad understanding/skills in how Digital Workplace fits into a cloud-enabled enterprise and service management. Knowledge of operational support associated with taking a client on a journey from non-standard practices to an “As a Service” model.
- Analysis & Problem Solving, Planning/Organizing/Work Management, Quality Orientation / Attention to Detail, Learning Agility, Influencing, Tenacity, Building Trust, Listening, Delivery Workstreams Coordination / Management, Strong oral and written communications in English, Ability to effectively communicate and collaborate with several levels of the customer’s organization.
- Should have L3 troubleshooting experience on SCCM, software distribution, patching and apps packaging.
- Exposure on Next think and Systrack is added advantage
- Should have implementation experience on EUC technologies

Optional Certifications:

- Microsoft Workplace certifications and Microsoft ecosystem certifications
- ITIL Foundations, Industry standard technical certifications, such as A+, and Project Management certification preferred.
- Leadership:

- Position requires strong leadership to mentor a team of decentralized service desk and system engineer teams delivering DWS to an international company.
- Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

To set yourself apart:

- For this position, a prior experience in designing and evolving the Digital Workplace for a global organization will be very favorably received. Previous experience in managing or designing Google G-Suite / Google Workspace will be a plus. Track record of personal development and success/progression over the years.

Roles & responsibilities:

- Overall Digital Workplace solutioning including implementation approach & delivery model
- Manage programmes of work that deliver Digital Workplace solutions & strategies
- Translate business requirements into technical solutions that can be managed by Wipro delivery organisation
- Prepare and deliver presentations to address the client stakeholders’ questions and obtain their buy-in of the proposed solution scenario or scenarios
- Create high quality, client facing assets targeting Digital Workplace solutions
- Develop and design roadmaps, implement strategies & transformation plans
- Scrutinise existing client environments and recommend solutions that enable a to-be vision. Lead or contribute to the Continuous Service Improvement process, seeking to eliminate recurrent incidents, problems or service requests
- Assist Wipro Delivery Organisation and the clients to move towards a mature DWS environment, enabling good industry practices and shift-left from manual labor activities to automated tasks
- Identify additional Request for Work opportunities within clients, leveraging wider Wipro offerings

**Skills**:
**Must have**

**Nice to Have**

**Technical Skills (Core & Top-Up)**

Expert in overall End User Stack technologies and competency in Active directory- Experience of architecting solutions in Digital Workplace offerings such as; collaboration and workplace modernisation (e.g. Office 365, Google Workspace, Windows 10 and WVD), Unified Endpoint Management solutions, unified comms, identity and security, and workspace design.
- Familiarity with current digital workplace trends, e.g. cloud journeys (productivity, collaboration, mobility, end user device), productivity solutions and tools, or foundational workplace security
- Familiarity with the wider Microsoft ecosystem pertaining to DWS automation such as Lakeside Systrack or Nexthink
- Ambitious, digitally minded, and can successfully combine technical understanding and business acumen to provide compelling client solutions
- Strong Architecture skills
- Client-facing communication, and relationship building skills
- L3 knowledge in remediation activities related to problem management
- Proficiency in building WBS and implementation plan
- Latest EUC certification on any two technologies - SCCM. MDT, Citrix/VMware VDI, Air watch
- Experience in Cloud O365 and/or experience in Google Workspace
- Good understanding of Windows platform
- Additional knowledge in other domains such as Service Desk Contact Center, end-user security, network, PC virtualization activities.
- Capacity planning & projection.
- Desktop Support

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