Instructional Designer

3 weeks ago

Gurgaon, India Moody's Full time

The Role
This role is multifaceted and requires planning & organization, strong collaboration skills, an interest for digital technology and finding solutions, as well as an eye for detail. This role will serve as the primary contact with business clients to provide high-quality documentation and develop help and training content in the Salesforce ecosystem through interactive onscreen experiences (in-app), and other digital learning and software as applicable (digital adoption technology, videos, quick reference cards, online learnings). The individual will collaborate with cross-functional teams to create engaging training materials that will be used by all Salesforce users, with the goal to improve system adoption and efficiency. Quick learning of new functionalities in Salesforce and good understanding of business processes is a need.

**Responsibilities**:
Work alongside, and/or under supervision of the senior Business Systems management team to perform the following:

- Create embedded documentation and guide users with business workflows through Salesforce.
- Understand workflows, pain points and adoption needs through conversations with internal stakeholders, workflow assessments and other discovery methods
- Translate identified needs into actionable solutions, in an understandable user-friendly language
- Continuously grow understanding of user workflows and system functionality
- Build on-screen experiences in Salesforce for a broad array of use cases, incl. onboarding, help and support through step-by-step guidance, pop up announcements, and automation
- Continuously explore new ways of utilizing the full capabilities of digital and other learning tools to engage with audiences
- Partner with colleagues on the team in the QA of the in-app solution builds, gathering feedback and adjusting on-screen content accordingly
- Collaborate with other areas of the business to iteratively improve help and training content on the Salesforce ecosystem
- Coordinate, manage and execute all phases of the in-app content production cycle including the documentation of existing content into a project platform like Jira
- Encourage data-driven decisions by providing user data on to report on in-app engagement, adoption and iterative updates needed
- Become proficient in best practices learning experience and digital adoption; help guide business stakeholders and actively contribute to community of practitioners
- Be comfortable presenting solutions to stakeholders
- Collaborate effectively with all stakeholders to ensure timely delivery
- Adapt to changing business needs and deliver work products on time
- Draft user guides, scripts and video narratives as required
- Bachelor’s degree in Instructional Design, Learning Experience Design, Multimedia Technologies or similar
- Experience with Salesforce, Apttus CPQ or Financial Force is a plus
- Experience with WalkMe digital adoption technology or similar technologies (as applicable)
- Experience in UX and visual/graphic design and Basic knowledge of HTML, CSS and Jquery is a plus
- Passionate about technology, digital transformation and driving digital adoption as a way to achieve desired business outcomes
- Strong MS PowerPoint, Word, and Excel skills
- Strong stakeholder focus with a consultative and service-oriented approach
- Effective communicator, presenter and script writer
- Highly collaborative with strong project management skills and the ability to work on several projects concurrently
- Ability to focus and attention to detail. Track record of delivering high-quality work output
- Solid understanding of Agile methodologies.
- Ability to handle multiple projects with some supervision.
- Excellent troubleshooting abilities including root cause analysis.
- Excellent written and verbal communication skills.
- High attention to detail with excellent organizational and analytical skills.
- Ability to thrive in a fast-paced and dynamic work environment.

Risk, Technology, & Ops OU (RTO OU)
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

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