Customer Support Executive- Voice Process

3 weeks ago


Palakkad district, India Reliance SMSL limited Full time

**Responsibilities**:
1. Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updation of product, system, process and policy knowledge

7. Adhere to rostered timing, scheduled shifts and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10.Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship building and service

12. Follow all contact center policies, procedures, code of conduct and legislative requirements

**Skills and Competencies**
- Speak local language
- Basic computer knowledge
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail
- Service mindset

**Salary**: ₹13,000.00 - ₹13,900.00 per month

**Benefits**:

- Work from home

Schedule:

- Rotational shift

Ability to commute/relocate:

- Palakkad district, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)



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