Customer Service Outbound
1 month ago
Hi,
We are having an opening for Customer Service & Sales Outbound (US PROCESS) for Andheri West. - Link Road
Company Profile: We are a Digital Marketing company catering to businesses in USA and India.
Designation: Customer Service & Sales Outbound
Location: Andheri West - Link Road
**Responsibilities and Duties**:
- To help customers understand the product offerings as per their requirements and respond and resolve all the queries raised by them.
- Assist the Customers during various interactions and make sure that customer satisfaction is enhanced during the entire purchase and servicing experience.
- Constant efforts on keeping oneself updated with the company's existing and new product offerings, their benefits and features.
- Upselling/cross-selling products and services to our existing customers.
- Prepare Sales reports, track and publish Individual and team productivity and performance.
- KPIs in the form of Sales Targets, Customer Satisfaction, Daily productivity and Quality Scores.
**Required Experience, Skills and Qualifications**:
- Excellent consulting, writing, presentation and communication skills
- Demonstrable social networking experience
- Positive attitude, detail and customer oriented with good multitasking and organizational ability
- Fluency in English
- Graduation in Communications, Marketing, Business, New Media or Public Relations is an advantage
**Working Days**: Mondays to Fridays (5 Days working)
**Salary**: ₹20,000.00 - ₹55,000.00 per month
Schedule:
- Monday to Friday
- Night shift
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Night Shift: 1 year (preferred)
- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)
**Speak with the employer**
+91 9820099494
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