Market Delivery Executive

6 months ago

Mumbai Maharashtra, India IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Market Delivery Executive are the gatekeepers to the many systems that run our company and our clients. As a Delivery Market Delivery Executive with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource data. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role.

**Responsibilities**:

- Manage client Service Level Agreements (SLAs) to ensure timely and quality service delivery.
- Monitor and enhance client satisfaction by addressing their needs and concerns promptly.
- Oversee the performance of delivery matrix, analyzing key metrics and implementing improvements as necessary.
- Manage vendor relationships, including contract negotiations, performance evaluations, and issue resolution.
- Implement cost management strategies to optimize delivery expenses while maintaining service quality.
- Collaborate with internal teams to ensure alignment with client expectations and delivery objectives.
- Develop and maintain documentation related to service delivery processes and performance.
- Provide regular reports and updates to stakeholders on delivery performance, client satisfaction, and cost management initiatives..

Required Technical and Professional Expertise
- Minimum 15 years of total experience comprising of Technical support, service delivery, Solution design and large project management.
- Should have credentials reflecting the client success and satisfaction
- Managed Cost and drive transformation initiative for respective domain
- Should have experience and credentials reflecting Enterprise Network solution delivery and related business growth.
- Sales Acumen would be added advantage specifically on Enterprise networking domain.
- General Management, Delivery Matrix Management, Vendor Management, OEM Collaboration experience is must
- Proven experience in managing client SLAs, client satisfaction, and delivery performance.
- Strong analytical skills with the ability to interpret and analyse data to drive decision-making.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients, vendors, and internal stakeholders.
- Demonstrated experience in vendor management, including contract negotiation and performance evaluation.
- Ability to develop and implement cost management strategies to achieve business objectives.
- Proficiency in project management methodologies and tools.
- Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively

Preferred Technical and Professional Expertise
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for

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