Telecaller

5 days ago

Kolathur Chennai Tamil Nadu, India BLUEMOON CONSTRUCTION Full time

A tele caller job in a construction company involves making and receiving calls to and from potential clients, existing clients, vendors, and other stakeholders. The role is crucial for maintaining and building relationships, generating leads, and providing information about the company's services. Here’s a comprehensive overview of what this job entails:
Job Responsibilities
- **Lead Generation and Follow-Up**:

- Contact potential clients to introduce the company's services.
- Follow up on leads generated through various marketing efforts.
- Qualify leads and pass them to the sales team.
- **Client Relationship Management**:

- Maintain regular communication with existing clients to ensure satisfaction and address any concerns.
- Update clients on the progress of their projects and any changes that might affect them.
- **Information Dissemination**:

- Provide detailed information about the company's construction services, capabilities, and past projects.
- Address client inquiries and resolve issues related to services.
- **Scheduling and Coordination**:

- Schedule meetings between clients and the sales or project management teams.
- Coordinate site visits and follow-up appointments.
- **Data Management**:

- Maintain accurate records of client interactions and sales activities in the company’s CRM system.
- Generate reports on call activities, client feedback, and lead conversion rates.
- **Market Research**:

- Conduct research to identify potential markets and client segments.
- Stay updated on industry trends and competitor activities.
- **Administrative Support**:

- Assist with administrative tasks related to sales and client management.
- Prepare and send out proposals, contracts, and other documentation.

Skills and Qualifications
- **Communication Skills**: Excellent verbal and written communication skills are essential. The ability to convey information clearly and persuasively is crucial.
- **Customer Service**: Strong customer service skills to handle inquiries, complaints, and feedback professionally.
- **Sales Acumen**: Understanding of sales processes and techniques to effectively generate and convert leads.
- **Organizational Skills**: Ability to manage multiple tasks, prioritize responsibilities, and maintain accurate records.
- **Technical Proficiency**: Familiarity with CRM software, Microsoft Office Suite, and other relevant tools.
- **Problem-Solving**: Ability to address client concerns and provide solutions promptly.

Educational Background and Experience
- **Education**: A high school diploma is typically required; however, a degree in business, marketing, or a related field can be advantageous.
- **Experience**: Prior experience in telemarketing, sales, customer service, or a similar role is preferred. Experience in the construction industry is a plus.

Work Environment
- **Office Setting**: The role is usually based in an office environment, though some companies may offer remote working options.
- **Working Hours**: Standard working hours apply, but flexibility might be required to accommodate client schedules.

Career Prospects
- **Advancement Opportunities**: With experience, tell callers can advance to senior sales or account management roles, or specialize in areas such as marketing or business development within the construction industry.

Key Takeaways

A telecaller in a construction company plays a vital role in driving business growth and ensuring client satisfaction. The position demands strong communication and organizational skills, along with a proactive approach to lead generation and client management. This job offers a pathway to various career advancements in the construction and sales fields.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

Expected Start Date: 01/06/2024

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