Orm Executive
1 month ago
**Position Summary**
This role is responsible for being the voice of brand on social and perform tasks of engagement and customer support manager. The tasks include, but are not limited to, responding to the user queries/complaints, engage with the brand fans, monitoring & tagging the online conversations basis pre-identified criteria, preparing reports etc. This opportunity will provide a platform to partner with the world’s leading consumer brands.
**Key Responsibility Areas**
- Involves tracking online conversations around specific brands and managing social media escalations (using listening tools)
- Following the standard operating procedures set by the client to manage ORM
- Promptly responding to negative comments, feedback, addressing complaints within specified turn-around time using a reference response sheet
- Promptly responding to queries / positive conversations using a reference response sheet
- Creating copies for responses to sound humane & friendly
- Sending reminders and closing loop with the stakeholders
- Categorizing conversations in the listening tool, as required by the project
- Maintain and circulate daily, weekly, and monthly ORM reports to internal departments
**Skills**
- Moderate written and verbal communication skills, ability to respond in grammatically correct English
- Good understanding of basics of Social Media platforms
- Strong work ethic - ability to work on multiple projects at once, sometimes under pressure and tight deadlines.
- Desire to learn social media, direct response strategies & tactics, reporting & analytics.
- Good knowledge on creating copies for customer focused responses would be an added advantage
**Qualifications**
- Full time graduation from a good institution
- Willing to work in shifts and over weekends
- Experience in social media would be desirable
**Salary**: ₹207,000.00 per year
**Benefits**:
- Life insurance
- Paid sick time
- Provident Fund
- Work from home
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
-
Orm Executive
1 month ago
Lower Parel, Mumbai, Maharashtra, India Adfactors PR Full timeGreetings from Adfactors We are looking for ORM/Response management executives. **Responsibilities**: - Manage response activities on social media platforms. - Monitor and engage with audience comments, messages, and inquiries. - Implement ORM strategies to maintain brand reputation. - Work in rotational shifts with one weekly off. - Ensure timely and...
-
Orm Executive
1 month ago
Malad, Mumbai, Maharashtra, India MGHR CONSULTANCY Full timeHiring For ORM Profile Location - Malad 24*7 rotational shifts Salary - upto 38000 6 days working 1rotational off **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹38,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly...
-
Orm Executive
1 month ago
Vidyavihar, Mumbai, Maharashtra, India First Economy Private Limited Full timeDesignation: ORM Intern & Affiliate Management **Job Description**: Overview: **Responsibilities**: - Monitor various media channels including social media, news outlets, and other relevant platforms for brand mentions and customer feedback. - Respond promptly to inquiries and comments in a manner that aligns with our brand voice and media strategy. -...
-
Orm Executive
1 month ago
Borivali West, Mumbai, Maharashtra, India Manubhai Gems Private Limited Full time**Company Description** Manubhai Jewellers is a renowned brand for Gold, Diamond, Kundan and Jadau jewellery in Mumbai. With over 25 years of experience in the industry, the brand is known for its beautiful bridal jewellery and modern everyday wear pieces crafted by the best jewellery designers. It is dedicated to providing quality customer care and...
-
Orm-complaint Handling
1 month ago
Mumbai, Maharashtra, India Talent Club Full time**ORM Executive** **Company details** A full stack influencer management and networking company which helps brands to manage, validate, measure and scale influencer marketing programs built on relationships and Business Intelligence. Also, by using our unique expertise, we develop and execute creative influencer marketing strategies by bringing brands and...
-
Orm Executive
1 month ago
Marol, Mumbai, Maharashtra, India Gozoop Full timeFounded in 2008, Gozoop Group is a leading independent communications company offering 360°integrated solutions for brands and businesses. With a platform agnostic approach and effective blend of strategic, creative and technological services, Gozoop specializes in crafting holistic solutions designed to help brands and businesses win in the new world. -...
-
Digital Marketing Executive
1 month ago
Aurangabad, India Aafiyah Technologies Full timeKnowledge of Google paid campaigns such as search, new learning, remarketing and more.. - Develop social media strategy and Create original content. - Measuring and reporting on the performance of all digital marketing campaigns - Design, build and maintain our social media presence - Identify trends and insights, and optimize spend and performance based on...
-
Social Media Executive
9 hours ago
Aurangabad, India SS Swami International School Full timeUrgent Hiring for Social Media Executive. The Job Description is as follows: - **Job Description: - ** Ø To handle all the Social Media sites of the school. Ø To update and maintain the school website in co-ordination with the other concerned team members. Ø Responsible for lead generation through online platforms. Ø To handle all the IT related...
-
Hiring Freshers
1 month ago
Marol, Mumbai, Maharashtra, India Gozoop Full timeFounded in 2008, Gozoop Group is a leading independent communications company offering 360°integrated solutions for brands and businesses. With a platform agnostic approach and effective blend of strategic, creative and technological services, Gozoop specializes in crafting holistic solutions designed to help brands and businesses win in the new world. -...
-
Digital Marketing Executive in Mumbai
1 month ago
Mumbai, Maharashtra, India Eminenze Solutions Full timeShare Salary as per industry norms & app 15 - 20 % more than last drawn salary (salary certificate is must) Qualification: Grad./ Dip. From a reputed art school Location: CENTRAL, SOUTH MUMBAI & CENTRAL SUBURBS 2 years for junior / 4-5 years for senior - Expertise in social media, SEO and PPC. - Skilled in marketing the client business to achieve objectives...
-
Digital Marketing Executive
1 month ago
Kalina, Mumbai, Maharashtra, India Melot Technologies Private Limited Full time**Job Title**:Digital Marketing Executive** **Location**: Mumbai (On-Site) **Experience**: 2 years above **Responsibilities**: - Ideate and create fresh content, memes, and generic app-related content for social media, birthdays, and special days focusing on South region users and followers. - Post, schedule with meaningful and CTA drove descriptive...
-
Social Media Marketing Executive
1 month ago
Mulund, Mumbai, Maharashtra, India The 4P Solutions Full time**Position Identification**: Designation - Social Media Marketing Executive Department - SMM **Organizational Relationships**: Reporting to - Operation Head Direct Subordinates - Graphics Designers, CS team, Content team, BD Team, SEO External Relationships - NA **Purpose of the Job**: To ensure enriching the brand awareness, social visibility,...
-
Social Media
2 days ago
Andheri West, Mumbai, Maharashtra, India Zecruiters Jobconnect Full time**Job Id**: - Z-1797 **Industry**: - Digital Marketing - 1 **Gender**: - Both **Experience**: - 1 - 4 Year **Qualification**: - 18 **Designation**: - Social Media & Client Servicing Executive **Department**: - Sales & Marketing **Sub Department**: - Internet /Digital Marketing **Location**: - Andheri West **City**: -...
-
Digital Marketing Executive
4 weeks ago
Lower Parel, Mumbai, Maharashtra, India Concept co Full time**Digital Marketing Executive** 1. Experience: 2 - 3 years 2. CTC: 3.60 - 4.80 p.a. 3. Social Media Management (20%) a. Creating and managing social media accounts, developing content strategies, scheduling posts, engaging with followers, and analysing social media metrics. 5. Search Engine Optimization (SEO) (5%) a. Optimizing website content and...
-
Digital Marketing Executive
1 month ago
Mumbai, Maharashtra, India Eminenze Solutions Full time**Salary as per industry norms & app 15 - 20 % more than last drawn salary (salary certificate is must)** **Qualification: Grad./ Dip. From a reputed art school** **Location: CENTRAL, SOUTH MUMBAI & CENTRAL SUBURBS** **2 years for junior / 4-5 years for senior** - Expertise in social media, SEO and PPC. - Skilled in marketing the client business to...
-
Customer Service Representative
4 days ago
Mumbai, Maharashtra, India Budding Influencers Full timeBudding Influencers is an influencer marketing platform that deals with the Influencer marketing needs of businesses, where we help your business to grow with our community of more than 1,00,000+ influencers across India. To date, we have served more than 500+ brands for their influencer marketing needs. Some of our brands include Plum, Dot & Key, Sugar,...
-
Social Media Executive
1 month ago
Lower Parel, Mumbai, Maharashtra, India G&R Management Consultancy Pvt Ltd Full timesocial media exp.Someone who knows ORM in and out. All platforms to be known - Snapchat, linkedin, facebook, instagram, tweeter and all platforms that the customer can write on. Should know writing well creative writing / creative responses fluent and good vocabulary Excellent in language Should understand how the brand handling works Should have...
-
Social Media Intern
1 month ago
Powai, Mumbai, Maharashtra, India Baclinc Full timeBaclinc is a comprehensive Digital Marketing Company specializing in assisting businesses in achieving success through SMM and SEO. Our company fosters a culture of excellence, providing an environment where you can not only enhance your design skills but also gain invaluable hands-on experience collaborating with renowned brands. **Your roles and...
-
Social Media Intern
1 month ago
Powai, Mumbai, Maharashtra, India Baclinc Full timeBaclinc is a comprehensive Digital Marketing Company specializing in assisting businesses in achieving success through SMM and SEO. Our company fosters a culture of excellence, providing an environment where you can not only enhance your design skills but also gain invaluable hands-on experience collaborating with renowned brands. **Your roles and...
-
Social Media Marketing Intern
1 month ago
Powai, Mumbai, Maharashtra, India Baclinc Full timeBaclinc is a comprehensive Digital Marketing Company specializing in assisting businesses in achieving success through SMM and SEO. Our company fosters a culture of excellence, providing an environment where you can not only enhance your design skills but also gain invaluable hands-on experience collaborating with renowned brands. **Your roles and...