Customer Care Executive

2 months ago


Ernakulam, India Transware Enterprises Full time

**Key Responsibilities**
- Adept in Chat Conversations/Conversions and other forms of online Communication
- Engaging customers & queries in online platforms like Instagram, Facebook, Reddit et al
- Responsible to handle inbound & outbound calls to manage customer inquires coming from different platforms. (No Cold Calling)
- Ensuring a seamless end-to-end Order flow & customer communication - including Order confirmation calls to customers, by coordinating with appropriate teams and tracking the consignment delivery.
- To promote relevant products over chat conversation to generate sales including up-selling & cross-selling
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- To Understand the Customer requirements and Explaining the product features in detail and how to use the products.
- Address all the issues / grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Operations (preferred)
- total work (preferred)

**Language**:

- English (required)
- Health insurance



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