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Customer Service

7 months ago

Bengaluru Karnataka, India Straumann Group Full time

**KEY RESPONSIBILITIES**:

- Provide daily customer service support
- Answers telephone promptly to handle customer queries and take product orders and provide written communications
- Mail response to all stake holders within 24hours.
- Undertake accurate entry of customer order data to SAP through Service provider / Finance
- Provide accurate product information to customers
- Respond efficiently and effectively to customer queries and complaints
- Maintain customer information in the company Customer Relationship Management (CRM) system to ensure its accuracy and relevance prior to distribution.
- Tracking of orders and exchanges, database maintenance, updation and follow up with customers
- Work in a flexible and collaborative manner within a small team, sharing joint responsibilities to ensure that all daily tasks are completed.
- Provide direct support/backup to sales representatives.
- Receive and enter customer orders via telephone, electronically and provide written communication on the same.
- Manage customer consignment stock through efficient monitoring, provision of stock data to Sales Specialists and resolution of stock discrepancies.
- Manage Faulty Product Claims/exchanges through liaison with Sales Specialists, customers and Head Office, administration of relevant paperwork, monitoring of data, maintenance of records to facilitate customer credits.
- Team management, roll out new projects for performance improvements under compliance.
- Coordinate with various stakeholders & cross functions and identify/implement actions towards achievement of cost, speed and reliability targets