Waliku Support Services Officer

5 months ago

India Save the Children Full time

**The Opportunity**

Waliku is a Save the Children technology team that provides bespoke solutions for digital data capture and analytics on learner education and well-being. Since inception in 2016, Waliku has grown from a proof-of-concept study and pilot to supporting Save the Children projects in multiple sites globally. At Waliku we provide technology for development (T4D) solutions, which include a suite of digital tools, analytics, an accompanying implementation toolkit and value-added services. In doing so, we expect projects and particularly educators, be it in formal or non-formal schooling, can recognize and address gaps in learner attendance, education progression, health and well-being in a timely manner.

End users of our tools could be project office staff, frontline workers, or counterparts in the community
- district education officers, school supervisors, school principals / administrators, teachers, community educators, parents and caregivers. In connecting various stakeholders digitally, we also facilitate communication and coordination between them to meet children’s right to education, well-being and achieving their fullest potential.

**Key Responsibilities**

The Waliku team is seeking a Support Services Officer to support the team with respect to Finance, HR and Administration activities
- Processing financial transactions
- Raise invoices for all the projects when payments are due
- Maintain a tracker for timely raising of invoices
- Coordinate with Waliku’s shared services partner (Asia regional office) for receipt of funds
- Support processing of payments to vendors and contractors by ensuring correctness of the invoices and providing the correct codes for booking
- Maintain a payment tracker to ensure costs are within budget for each project
- Coordinate with ARO HR and Finance and SC US Finance for timely disbursements of payments to vendors and contractors
- On a monthly cross-check manual records with transaction listing from SCI ARO and SCUS
- Analysis and Reporting
- Generate monthly fund utilisation report
- Provide financial information for reporting to the grantors
- P&L BVA report on a monthly basis
- Establish monthly dashboards for KPI reporting and other relevant reports for Waliku
- Budgeting and Costing
- Support the team lead to create annual budgets for the team and conduct relevant analyses, including forecasting income and expenses.
- Review the budget on a monthly basis and provide updates for any adjustments that may be needed
- Develop a robust costing model for each use case
- Support the team lead with business development in deriving the quotations for new potential projects, as well as maintaining an opportunity tracker and estimates of future incomes.
- Analyse BVA for each completed project
- Provide relevant data to the Team Lead in case costing assumptions need to be changed
- Client Contracts
- Prepare initial draft of MOU / SLA for each new project
- Once the document is approved by both parties, coordinate with the signatories for their signatures
- Recruitment and HR for Waliku Team
- Support the recruitment process
- Coordinate with ARO HR for timely finalisation of consultant contracts, keeping track of contract expiry and initiating renewals
- Identify relevant codes needed to be used for team member monthly invoices
- Coordinate with HR and Account Payables on ensuring timely payment
- Management of Clockify and timesheets
- Maintain the Clockify system that is used to track the time spent by team members
- Analyse the data on a regular basis and refine the costing model whenever necessary. This includes analyses of Waliku time-effort reporting versus time allocated on individual projects
- Maintain and track leave records
- Administrative Tasks
- Assist with any travel related booking that may be needed
- Assist with any meeting planning that may be needed Assist with managing the team calendar as needed

**Qualifications, Skills and Experience**

**Education, experience, skills and knowledge background**
- Qualification or experience in accounting is a must
- Fluency in written and spoken English.
- Knowledge of Spanish, Arabic or other international language is a bonus
- Strong task management and organizational skills

**Competencies**:

- Understanding of financial statements
- Methodical with attention to detail
- Time management
- Advanced MS Excel skills
- Ability to understand needs of the management and deliver necessary reports
- Good team facilitator and member.
- A commitment to high quality of work and efficiency.
- Low resistance to change.
- Concern for detail. Interest and passion to develop knowledge and skills in the area of child rights

**The Organisation**

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to rea

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