Call Center Executive
3 weeks ago
**WE ARE HIRING**
Job Designation:
- Call Center Executive
Job Location:
- Nashik, Maharashtra
**Salary**:
- 15,000 - 20,000 per month
Education:
- Any Degree or Any Graduate Preferred
**Experience**:
- Minimum 2 years of experience as BPO / Customer service or call center role
**ONLY FEMALE APPLICANTS MUST APPLY**
**FULL TIME**
**IMMEDIATE JOINERS REQUIRED**
**PROFILE INTRODUCTION:
- **
A Call Center Executive is responsible for providing excellent customer service and support to clients or customers by addressing their inquiries, resolving problems, and ensuring a positive customer experience.
**RESPONSIBITITIES:
- **
- **Issue Resolution**: Effectively resolve customer concerns, complaints, or technical issues by following established procedures and using problem-solving skills.
- **Product/Service Knowledge**: Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate and relevant information to customers.
- **Documentation**: Accurately document customer interactions and issues in the company's customer relationship management (CRM) system or other designated software.
- **Quality Assurance**: Adhere to quality and performance standards, including call handling metrics
- **Compliance**: Ensure compliance with all relevant regulations, industry standards, and company policies, such as data privacy and security protocols.
- **Communication**: Communicate effectively with customers and colleagues, including providing clear and concise information and updating customers on the status of their requests.
- **Team Collaboration**: Collaborate with team members, supervisors, and other departments to address customer concerns and improve overall customer service processes.
**REQUIREMENTS:
- **
- Strong communication skills, both written and verbal.
- Patience, empathy, and the ability to remain calm under pressure.
- Problem-solving and critical thinking skills.
- Familiarity with customer service software and CRM systems.
- Ability to work in a fast-paced and sometimes stressful environment.
- Adaptability and willingness to learn and adapt to changing processes.
- Multilingual skills may be a plus, depending on the customer base.
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Speak with the employer**
+91 8421611139
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