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Application Support Executive
1 month ago
Key Responsibilities:
- Develop and refine support processes for improved customer experience.
- Generate reports with specific KPIs on team activities.
- Ensure comprehensive logging of customer interactions for analysis.
- Maintain technical documents and resolve technical issues.
- Assist with systems integration.
Desired Skills:
- Strong communication skills, both verbal and written.
- Proficiency in technical problem-solving.
- Ability to multitask and manage time efficiently.
- Willingness to learn complex software tools.
- Strong analytical thinking and problem-solving skills.
- Experience in customer support across various channels.
- Soft skills: Motivated, good problem-solving, effective communication, and management abilities.
- Familiarity with service tools like Jira, Service Now, Zoho, HESK, or similar platforms.
Hybrid Work Model: Infopark Thrissur
**Job Types**: Full-time, Permanent
**Salary**: ₹204,808.98 - ₹1,081,937.93 per year
**Benefits**:
- Health insurance
- Provident Fund
Day range:
- Monday to Friday
Shift:
- Day shift
Work Location: In person
Expected Start Date: 05/03/2024
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