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Application Support Executive

1 month ago


Trichur, India LucidPlus IT Solutions LLP Full time

Key Responsibilities:

- Develop and refine support processes for improved customer experience.
- Generate reports with specific KPIs on team activities.
- Ensure comprehensive logging of customer interactions for analysis.
- Maintain technical documents and resolve technical issues.
- Assist with systems integration.

Desired Skills:

- Strong communication skills, both verbal and written.
- Proficiency in technical problem-solving.
- Ability to multitask and manage time efficiently.
- Willingness to learn complex software tools.
- Strong analytical thinking and problem-solving skills.
- Experience in customer support across various channels.
- Soft skills: Motivated, good problem-solving, effective communication, and management abilities.
- Familiarity with service tools like Jira, Service Now, Zoho, HESK, or similar platforms.

Hybrid Work Model: Infopark Thrissur

**Job Types**: Full-time, Permanent

**Salary**: ₹204,808.98 - ₹1,081,937.93 per year

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

Work Location: In person

Expected Start Date: 05/03/2024


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