Customer Care Executive

2 months ago


Gandhi Nagar Delhi Delhi, India karizmakonncet Full time

**QUALIFICATION ONLY - B.COM**

Description:
Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone, what’s app and mail
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Verifies customer requests are accurate and consistent

**Job Types**: Full-time, Permanent

**Salary**: ₹10,140.55 - ₹25,550.89 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gandhi Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Outbound: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8200097050



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