Customer Service Executive

3 weeks ago

Kannur Bengaluru Karnataka, India Living Walls Full time

Customer Rela onship Managers Designa on - Asst. Manager No of post - 3 Nature of Work: Managing complete customer life cycle pertaining to purchase of property with LW. Qualifica on: Any Bachelor Degree Skills required: Excellent communica on skill in English and Hindi + 1 local language, MS office Work Experience: Minimum 1 year in the relevant field Roles and Responsibili es Documenta on:Maintaining customer database (address, contact details, KYC documents, etc...)Preparing and execu on of agreement, Tripar te agreements, NOC and other related documents Customer Query management :Responding to customer queries related to project, status of unit, accountsResponding to customer queries related to legal documenta on in coordina on with legal teamResponding to queries raised by financial ins tu on on legal documenta on in coordina on with legal team Financial Ins tu ons :Coordina on with banks for approval of projects for home loanExecu on of documents related to project approvalAssis ng customers with respect to sanc on of loan and disbursal of payment Payments :Projec ng receivablesNo fying customers regarding upcoming payment milestone in coordina on with Project teamSharing statement of accountSending Demand note on comple on of milestoneCoordina on with banks for disbursal of paymentFollow up on paymentsSending receipts on receiving the paymentsSending interest note for delayed paymentsSharing statement of account Updates:Sending monthly project update to customersProviding unit update to customer as and when required Handovers:Checking units for handover readiness in coordina on with projects teamHanover of unit to respec ve home ownersAssis ng customers in registra on of their homes in coordina on with legal reamHanover of projects to maintenance teamAssis ng homeowners in forma on of Homeowners associa on

**Salary**: ₹20,375.35 - ₹25,000.79 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Kannur, Bengaluru, Karnataka (required)

Ability to Relocate:

- Kannur, Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9008299593

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