International Voice
3 months ago
Required Experience: Minimum 1 Year in International Voice Process (Customer Support)
Job Role: Senior Customer Support Executive (International Voice Process)
**Responsibilities**:
- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.
- Provide customer support through phone.
- Work with other departments to resolve customer issues in a timely manner.
- Serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.
Required Qualification: Graduate
CTC: 5.5 LPA + Allowances & Variables
Location: Bangalore
Notice: Immediate or Currently Serving
Work From Office
24/7 Shifts
5 Days Working, 2 Days off
2 Way Cab Facility
Contact:
9116769243
**Salary**: Up to ₹550,000.00 per year
**Benefits**:
- Commuter assistance
- Health insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Shift allowance
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Ability to Commute:
- Bangalore City, Karnataka (required)
Work Location: In person
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